1. Home
  2. Support
Article - CS297285

Failed to start ThingWorx-IntegrationRuntime.service of ThingWorx Navigate on Red Hat Enterprise Linux

Modified: 20-May-2021   


Applies To

  • Windchill Navigate (formerly ThingWorx Navigate) 1.8.0
  • Red Hat Enterprise Linux 7

Description

  • Failed to start ThingWorx-IntegrationRuntime.service of ThingWorx Navigate 1.8.0 on Red Hat Enterprise Linux 7
  • "systemctl status Thingworx-IntegrationRuntime.service" has following output:
root@rhel-hostname:/etc/systemd/system#systemctl status Thingworx-IntegrationRuntime.service
\u25cf Thingworx-IntegrationRuntime.service - Thingworx-IntegrationRuntime
   Loaded: loaded (/etc/systemd/system/Thingworx-IntegrationRuntime.service; enabled; vendor preset: disabled)
   Active: failed (Result: exit-code) since Tue 2018-11-27 10:58:26 +08; 3min 0s ago
  Process: 27621 ExecStop=/opt/PTC/ThingworxNavigate/scripts/Thingworx-IntegrationRuntime stop (code=exited, status=203/EXEC)
  Process: 27684 ExecStart=/opt/PTC/ThingworxNavigate/scripts/Thingworx-IntegrationRuntime start (code=exited, status=203/EXEC)
 Main PID: 27228 (code=exited, status=143)

Nov 27 10:58:26 rhel-hostname systemd[1]: Starting Thingworx-IntegrationRuntime...
Nov 27 10:58:26 rhel-hostname systemd[1]: Thingworx-IntegrationRuntime.service: control process exited, code=exited status=203
Nov 27 10:58:26 rhel-hostname systemd[1]: Failed to start Thingworx-IntegrationRuntime.
Nov 27 10:58:26 rhel-hostname systemd[1]: Unit Thingworx-IntegrationRuntime.service entered failed state.
Nov 27 10:58:26 rhel-hostname systemd[1]: Thingworx-IntegrationRuntime.service failed.
  • "journalctl -xe" command has following output
-- Unit Thingworx-IntegrationRuntime.service has begun shutting down.
Nov 27 10:58:10 rhel-hostname systemd[27621]: Failed at step EXEC spawning /opt/PTC/ThingworxNavigate/scripts/Thingworx-IntegrationRuntime: Permission denied
-- Subject: Process /opt/PTC/ThingworxNavigate/scripts/Thingworx-IntegrationRuntime could not be executed
-- Defined-By: systemd
-- Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel
-- 
-- The process /opt/PTC/ThingworxNavigate/scripts/Thingworx-IntegrationRuntime could not be executed and failed.
-- 
-- The error number returned by this process is 13.
Nov 27 10:58:10 rhel-hostname systemd[1]: Thingworx-IntegrationRuntime.service: control process exited, code=exited status=203
Nov 27 10:58:12 rhel-hostname goferd[1211]: [ERROR][worker-0] gofer.messaging.adapter.connect:33 - connect: proton+amqps://xxxxxxxx.xxxx.xxxxxxx.xxx:5647, failed: Connection amqps://xxxxxxxx.xxxx
Nov 27 10:58:12 rhel-hostname goferd[1211]: [INFO][worker-0] gofer.messaging.adapter.connect:35 - retry in 106 seconds
Nov 27 10:58:12 rhel-hostname systemd[1]: Thingworx-IntegrationRuntime.service: main process exited, code=exited, status=143/n/a
Nov 27 10:58:12 rhel-hostname systemd[1]: Stopped Thingworx-IntegrationRuntime.
-- Subject: Unit Thingworx-IntegrationRuntime.service has finished shutting down
-- Defined-By: systemd
-- Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel
-- 
-- Unit Thingworx-IntegrationRuntime.service has finished shutting down.
Nov 27 10:58:12 rhel-hostname systemd[1]: Unit Thingworx-IntegrationRuntime.service entered failed state.
Nov 27 10:58:12 rhel-hostname systemd[1]: Thingworx-IntegrationRuntime.service failed.
Nov 27 10:58:12 rhel-hostname polkitd[931]: Unregistered Authentication Agent for unix-process:27615:41987763 (system bus name :1.4766, object path /org/freedesktop/PolicyKit1/AuthenticationAgent
Nov 27 10:58:26 rhel-hostname polkitd[931]: Registered Authentication Agent for unix-process:27678:41989397 (system bus name :1.4767 [/usr/bin/pkttyagent --notify-fd 5 --fallback], object path /o
Nov 27 10:58:26 rhel-hostname systemd[1]: Starting Thingworx-IntegrationRuntime...
-- Subject: Unit Thingworx-IntegrationRuntime.service has begun start-up
-- Defined-By: systemd
-- Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel
-- 
-- Unit Thingworx-IntegrationRuntime.service has begun starting up.
Nov 27 10:58:26 rhel-hostname systemd[27684]: Failed at step EXEC spawning /opt/PTC/ThingworxNavigate/scripts/Thingworx-IntegrationRuntime: Permission denied
-- Subject: Process /opt/PTC/ThingworxNavigate/scripts/Thingworx-IntegrationRuntime could not be executed
-- Defined-By: systemd
-- Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel
-- 
-- The process /opt/PTC/ThingworxNavigate/scripts/Thingworx-IntegrationRuntime could not be executed and failed.
-- 
-- The error number returned by this process is 13.
Nov 27 10:58:26 rhel-hostname systemd[1]: Thingworx-IntegrationRuntime.service: control process exited, code=exited status=203
Nov 27 10:58:26 rhel-hostname systemd[1]: Failed to start Thingworx-IntegrationRuntime.
-- Subject: Unit Thingworx-IntegrationRuntime.service has failed
-- Defined-By: systemd
-- Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel
-- 
-- Unit Thingworx-IntegrationRuntime.service has failed.
-- 
-- The result is failed.
Nov 27 10:58:26 rhel-hostname systemd[1]: Unit Thingworx-IntegrationRuntime.service entered failed state.
Nov 27 10:58:26 rhel-hostname systemd[1]: Thingworx-IntegrationRuntime.service failed.
Nov 27 10:58:26 rhel-hostname polkitd[931]: Unregistered Authentication Agent for unix-process:27678:41989397 (system bus name :1.4767, object path /org/freedesktop/PolicyKit1/AuthenticationAgent
Nov 27 10:59:30 rhel-hostname systemd[1]: Configuration file /etc/systemd/system/Thingworx-IntegrationRuntime.service is marked executable. Please remove executable permission bits. Proceeding an
Nov 27 10:59:30 rhel-hostname systemd[1]: Configuration file /etc/systemd/system/Thingworx-IntegrationRuntime.service is marked world-inaccessible. This has no effect as configuration data is acc
 
    This is a printer-friendly version of Article 297285 and may be out of date. For the latest version click CS297285