Article - CS296605
Many times the Excel *.xlsx files processed by a Creo View Office worker fails to close with error message "Problem Event Name: APPCRASH Application Name: EXCEL.EXE"
Modified: 30-Mar-2022
Applies To
- Creo View Adapters 4.2 to 8.0
- Creo View 4.2 to 5.0
- Windchill PDMLink 10.0 to 12.1
- Office 2016/2013
Description
- Many times the Excel *.xlsx file processed by a Creo View Office worker fails to close with an error message
Error (Windows Event Viewer):
Problem signature:
Problem Event Name: APPCRASH
Application Name: EXCEL.EXE
Application Version: 16.0.4717.1000
Application Timestamp: 5b1fd8a8
Fault Module Name: mso30win32client.dll
Fault Module Version: 16.0.4600.1001
Fault Module Timestamp: 59c155ed
Exception Code: c0000005
Exception Offset: 0008a05f
OS Version: 6.3.9600.2.0.0.272.7
Locale ID: 1033
Additional Information 1: 9b28
Additional Information 2: 9b2832921301e873dc832e37cbcd0c11
Additional Information 3: 98f2
Additional Information 4: 98f28497b44fb6fefe3fe48cb73de1c2
Problem signature:
Problem Event Name: APPCRASH
Application Name: EXCEL.EXE
Application Version: 16.0.4717.1000
Application Timestamp: 5b1fd8a8
Fault Module Name: mso30win32client.dll
Fault Module Version: 16.0.4600.1001
Fault Module Timestamp: 59c155ed
Exception Code: c0000005
Exception Offset: 0008a05f
OS Version: 6.3.9600.2.0.0.272.7
Locale ID: 1033
Additional Information 1: 9b28
Additional Information 2: 9b2832921301e873dc832e37cbcd0c11
Additional Information 3: 98f2
Additional Information 4: 98f28497b44fb6fefe3fe48cb73de1c2
- Whenever admin logs in to publishing worker machine sees loads of app crash window stacked in Windows OS tray
- Multiple excel.exe pile up in the task manager on the office worker machine
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