Article - CS294705
Unable to access License utility and other tools due to unknown Administrator password with PTC Kepware Products
Modified: 01-Apr-2026
Applies To
- ThingWorx Kepware Server (legacy) 8.0 to 6.18
- Kepware Server (formerly KEPServerEX) 5.2.133.0 to 7.0
Description
- Configure password for Administrator user when installing Kepware or from ?? but later don't remember it
- Unable to access License Utility, OPC UA Configuration, Settings tools from Kepware Administration due to unknown Administrator password
- When re-installing Kepware, there is no option to set password for default user Administrator
- The step of setting Administrator password is skipped during Kepware installation
- Forgot Administrator password hence unable to open to License Utility
- The Administrator password set up upon installation does not work hence user cannot add users/groups
- For some reason credentials for changing settings in KEPServerEX is not works - Is there is a way how user can reset it or find existing one?
- Two KW servers password-protected; password set by former employee. User migrating to new VM, needs license transfer, but license utility inaccessible due to password
- While opening OPC UA configuration manager challenge to supply admin credentials
- What is the easiest way to reset/clear the password so that user can run the License Utility and other Kepware components?
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