Article - CS292377
How to import the support_renewal.lic offline in PTC Kepware Products
Modified: 27-Oct-2025
Applies To
- ThingWorx Kepware Server (legacy) 8.0 to 6.18
- Kepware Server (formerly KEPServerEX) 6.0.2206.0 to 6.18
Description
- How to renew License Support Agreement in KEPServerEX / ThingWorx Kepware Server
- What is the purpose of the support_renewal.lic file?
- How to import the support_renewal.lic offline for KEPServerEX / ThingWorx Kepware Server
- License is activated but Server is running in Time Limited Features mode
- License utility says Invalid For Current Version
- The support end date shown in the License Utility is incorrect—what is the process to update or correct it?
- Where can I download a new copy of the support_renewal.lic?
- Is it possible to update support end date of active license in Kepware
- Is there a process to update support end date of license in PTC Kepware Products
- Activation successful but shows older date in License Utility
- Even after license activation, Kepserver is timing out every 2 hours and shows incorrect support end date
- We recently upgraded to subscription based on all of our licenses. We went to upgrade an RTU today and was told that the license is not available to the newest version.
- Even after subscription renewal , License utility shows support End date for the subscription is old, instead of new
- Uploaded the response.txt file via the license utility to activate the new license BUT the Support data did not get updated
- User receives notification that there are time-limited features in my configuration, however everything seems to be OK and log entries indicate everything is OK and It seems like the only issue is the notification popups. What gives!
- Having connectivity issues which may be due to licensing
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