Article - CS289576
IoTGateway Plug-in service of PTC Kepware Products fail to start after server IP is changed
Modified: 15-Jun-2021
Applies To
- Kepware Server (formerly KEPServerEX) 6.3.273.0 N/A
Description
- IoTGateway Plug-in service of PTC Kepware Products fail to start after Kepware server IP address is changed
- Event log such as below is repeatedly output into Event Log about every 30 seconds after Runtime Service restart
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ERROR IoT Gateway Failed to start IoT Gateway service. ERROR IoT Gateway Failed to connect to server: '127.0.0.1:57212'. Please verify this connection information is correct and that the host can be reached. INFO KEPServerEX\IoT Gateway IoT Gateway service starting INFO KEPServerEX\IoT Gateway IoT Gateway using JRE at [C:\Program Files (x86)\Java\jre1.8.0_161]. INFO KEPServerEX\IoT Gateway IoT Gateway service starting INFO KEPServerEX\IoT Gateway IoT Gateway service starting
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