Article - CS287696
Integrity Lifecycle Manager Client crashes when accessing Open File Dialog (Browse Files)
Modified: 20-Jul-2022
Applies To
- PTC RV&S (formerly Integrity Lifecycle Manager) 10.4 to 13.0
God Mode
Desktop Shortcut
Description
- Integrity Client crashes using the browse dialog for creating a sandbox or adding a member
- Integrity Client unexpected exits when creating a sandbox
- Cannot import or create sandbox
- Client crashes when clicking on Add File inside of the Add Member dialog and Add Directory or Import Sandbox
- hs_err_pid*.log file created in <ClientInstallationDir>/bin folder with the following info
- #
# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x729728ed, pid=5796, tid=0x000006d4
#
# JRE version: Java(TM) SE Runtime Environment (8.0_131-b11) (build 1.8.0_131-b11)
# Java VM: Java HotSpot(TM) Client VM (25.131-b11 mixed mode windows-x86 )
# Problematic frame:
# C [MSVCR100.dll+0x128ed] - --------------- T H R E A D ---------------
Current thread (0x2801c800): JavaThread "Swing-Shell" daemon [_thread_in_native, id=1748, stack(0x2d900000,0x2d940000)]
siginfo: ExceptionCode=0xc0000005, reading address 0x00000000 - EAX=0x00000000 is an unknown value
EBX={method} {0x28afbc3c} 'getDisplayNameOf' '(JJI)Ljava/lang/String;' in 'sun/awt/shell/Win32ShellFolder2' - Stack: [0x2d900000,0x2d940000], sp=0x2d93f610, free space=253k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C [MSVCR100.dll+0x128ed]
C [awt.dll+0x59a61]
j sun.awt.shell.Win32ShellFolder2.getDisplayNameOf(JJI)Ljava/lang/String;+0
j sun.awt.shell.Win32ShellFolder2.access$1600(JJI)Ljava/lang/String;+4
j sun.awt.shell.Win32ShellFolder2$13.call()Ljava/lang/String;+15
j sun.awt.shell.Win32ShellFolder2$13.call()Ljava/lang/Object;+1
j java.util.concurrent.FutureTask.run()V+42
j java.util.concurrent.ThreadPoolExecutor.runWorker(Ljava/util/concurrent/ThreadPoolExecutor$Worker;)V+95
j java.util.concurrent.ThreadPoolExecutor$Worker.run()V+5
j sun.awt.shell.Win32ShellFolderManager2$ComInvoker$3.run()V+7
j java.lang.Thread.run()V+11
- #
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