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Article - CS285428

​​​​​​​twas-zookeeper service PAUSED in ThingWorx Analytics

Modified: 15-Jun-2021   


Applies To

  • ThingWorx Analytics 8.3 to 9.1

Description

  • Unable to run Jobs from Analytics Builder
  • Uploading dataset does not complete in ThingWorx Analytics 8.3
  • No error message is displayed
  • The UI wizard stop after
Creating copy of Configuration File...
Submitting Create Dataset request...
Creating copy of Data File...
  • On Windows service twas-zookeeper remains in state PAUSED
  • Unable to manual start twas-zookeeper from Windows Services
  • Post installation twas-zookeeper service is not started
  • Following error can be seen in ThingWorx AplicationLog.log file upon uploading a dataset
Execution error in service script [CreateDatasetAMS] :: Error returned from service [500]: Unexpected error occurred:Job submission for com.thingworx.analytics.data.service.CreateDataSetJob@d5ecd51 of type CreateDataSetJob failed:]
 
  • Following error is seen in ThingWorx Analytics log file:
ERROR com.thingworx.analytics.data.resources.DataResource: Job submission for com.thingworx.analytics.data.service.CreateDataSetJob@4eb1d141 of type CreateDataSetJob failed:
! org.apache.zookeeper.KeeperException$ConnectionLossException: KeeperErrorCode = ConnectionLoss for /twxml_job_queue/jobs/job_1548336603816_1_
! at org.apache.zookeeper.KeeperException.create(KeeperException.java:99)
! at org.apache.zookeeper.KeeperException.create(KeeperException.java:51)
  • When attempting to resume paused zookeeper from Windows Services underneath warning is displayed 
Windows could not resume the twas-zookeeper service on Local Computer.
The service did not return an error. This could be an internal Windows error or an internal service error.
If the problem persists, contact your system administrator.
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This is a PDF version of Article CS285428 and may be out of date. For the latest version click https://www.ptc.com/en/support/article/CS285428