Article - CS284806

MethodServer fails to start with error "Failed to get Flexera License Manager" in Windchill PDMLink

Modified: 29-Aug-2025   


Applies To

  • Windchill PDMLink 11.1 F000 to 13.1

Description

  • MethodServer fails to start with error  "Failed to get Flexera License Manager" in Windchill PDMLink
  • Starting Windchill in Linux environment fails with error " Flexera throw an error : could not access lockfile directory: Input/output error"
  • After running command to load demo data  the MethodServer fails to start with error  message "Could not verify lockfile directory access rights: No such file or directory"
  • Error in the MethodServer.log file
     
    INFO  [NmActionService.initXml] com.ptc.netmarkets.util.misc.StandardNmActionService.xmlInit  - Started InitializeXML With stax Parsing
    INFO  [main] wt.system.out  - Expecting an absolute path of the library: libFlxCore64.so.2016.08
    ERROR [main] wt.licenseusage.licensing.PaidLicenseManager  - Failed to get Flexera License Manager. Flexera throw an error : 
     Internal error: Error in FNE protocol: PosixMutexImpl::PosixMutexImpl: Could not verify lockfile directory access rights: No such file or directory.
    513 FATAL [main] wt.method.server  - MethodServerMain abort
    java.lang.NullPointerException
    	at wt.licenseusage.licensing.PaidLicenseManager.syncLocalLicenseCacheWithMaster(PaidLicenseManager.java:758)
    	at wt.licenseusage.licensing.PaidLicenseManager.acquireAllLicenseFeatures(PaidLicenseManager.java:198)
    	at wt.licenseusage.licensing.LicenseController.acquireLicenseFeatures(LicenseController.java:168)
    	at wt.licenseusage.licensing.LicenseController.startLicenseController(LicenseController.java:142)
    	at wt.licenseusage.licensing.StandardLicenseManagerService.performStartupProcess(StandardLicenseManagerService.java:124)
    	at wt.services.StandardManager.startup(StandardManager.java:459)
    	at wt.services.ManagerImplementation.startup(ManagerImplementation.java:363)
    	at wt.services.DefaultStartupHandler.startup(DefaultStartupHandler.java:112)
    	at wt.services.StandardManagerService.performStartupProcess(StandardManagerService.java:166)
    	at wt.services.StandardManager.startup(StandardManager.java:459)
    	at wt.services.StandardServicesHandler.start(StandardServicesHandler.java:44)
    	at wt.method.MethodServerMain.run(MethodServerMain.java:603)
    	at wt.method.MethodServerMain.main(MethodServerMain.java:373)
     FATAL [main] wt.method.server.shutdown  - Stopping services...
     INFO  [main] wt.method.server.shutdown.services  - All managers shut down.
     FATAL [main] wt.method.server.shutdown  - MethodServer stopped
    
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