Article - CS283424
PTC Solutions Installer (PSI) fails to install with an error "java.lang.NullPointerException" in Windchill PDMLink
Modified: 20-Mar-2025
Applies To
- Windchill PDMLink 11.0 to 13.0
Description
- PTC Solution Installer (PSI) fails to install Info*Engine module with error
java.lang.NullPointerException
- Error message
INFO <date/time> - return code = 0 INFO <date/time> - ============= start: ie summary ============= ie installer finished. Return code: 0 Installation successful. ============= end: ie summary ============= DEBUG <date/time> - Processing subinstaller assembly (ie): timer.stop. Elapsed time = 00:00:45 -- 45 sec DEBUG <date/time>- Deploy IA subinstaller (ie): timer.start INFO <date/time> - Creating deploy inputs file for ie INFO <date/time> - IeInputs.getProperties() - start DEBUG <date/time> - Installation is Aborting. The installation cannot continue. FATAL <date/time> - Aborting installation. FATAL <date/time> - Installation is Aborting. The installation cannot continue. FATAL <date/time> - java.lang.NullPointerException FATAL <date/time> - aborting: original exit_code = 2 FATAL <date/time> - aborting: normalized exit_code = 2 DEBUG <date/time> - SHUTDOWN REQUESTED DEBUG <date/time> - (X) commiting registry DEBUG <date/time> - (X) shutting down service manager DEBUG <date/time> - (X) cleaning up temporary directories DEBUG <date/time> - Exiting with exit code: 2 DEBUG <date/time> - cleanUp() DEBUG <date/time> - calling cleanUpWin32()
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