Article - CS28315

Common symptoms and resolution of graphics issues in Creo Parametric and Windchill Workgroup Manager

Modified: 29-Sep-2021   

Applies To

  • Creo Schematics 4.0
  • Windchill PDMLink 10.2 to 11.2
  • Creo Parametric 1.0 to 8.0
  • Pro/ENGINEER and Creo Elements/Pro Wildfire to Wildfire 5.0
  • PTC Windchill Workgroup Manager


  • Experiencing graphics issues
  • Experiencing blurry lines & text display in drawing mode and embedded browser
  • Panning, zooming, and spinning performance is slow and glitchy
  • Model flickers and repaints in no hidden display style
  • When opening part or assembly data is not displaying in graphics area
  • Graphics area is black or grey after minimizing or maximizing the window
  • Browser is not disappearing from graphics when hiding browser
  • Simulation display issues after updating to Windows 10
  • Model geometry is not displaying correctly
  • Analysis results using Inspect Geometry > Draft do not appear as expected
  • Lines appear on model or drawing that should not exist
  • Features cannot be selected from the graphics area
  • Drag handle disappears after moving dimension on a drawing
  • Premature exit when selecting icon
  • Right click during component placement not working
  • Display in Graphics window is inverted or upside down
  • Secondary monitor goes blank
  • Creating dimensions, repainting, or refreshing is slow
  • Error: Creo 1.0 from PTC has stopped working received when launching Creo Parametric 1.0
  • Failed to start or launch software
  • Black lines appear on the model when rotating or moving
  • Dynamic query used in Pro/MECHANICA result window does not highlight the query where the mouse picks
  • Model Tree display area background color inverted
  • Trouble selecting entities
  • Drawing views disappear from the sheet when zooming
  • Dragging mechanism with cross section active causes premature exit
  • Unexplained artifact appears in the graphics area when zooming or rotating
  • Geometry with transparency disappears with anti-aliasing turned on
  • All appearances in the Appearance Gallery are black
  • Appearance thumbnails do not display correctly
  • The movement of drawing views is delayed and does not move with cursor
  • Envelope representation and simplified representation buttons stop working
  • When creating a new constraint, then altering it, every time you right click, then move the cursor the options window disappears
  • Cannot switch windows with the dropdown
  • The section does not cut away the portion of the object
  • Continuous tone in a fringe plot displays incorrect solid colors for small elements
  • Review Geometry does not display model interface borders
  • Drawing blinks while placing or editing the note in the drawing
  • Embedded browser window is blank
  • Graphics issues with Windchill Workgroup Manager
  • Black screen when spanning Windchill Workgroup Manager (WGM) across dual displays
  • Slow performance when doing "Erase Not Displayed" 
  • Due to two vertical scroll bars in Creo Embedded browser unable to see a  horizontal scroll bar at bottom.
  • Embedded browser not collapse when creating the first part
  • Creo Parametric exit when trying to open *.x_t file
  • Creo Parametric does not launch when the system is connected to a docking station
  • Creo Parametric does not respond when opening files 
  • Creo Parametric hangs on rotating a model or any function 
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