Article - CS281176

After migrating to a new Database server repeated error appears in ThingWorx Application log "Data store unknown error: [Error occurred while accessing the model provider.]]"

Modified: 19-Mar-2025   


Applies To

  • ThingWorx Platform 8.0 to 9.5
  • Windchill Navigate (formerly ThingWorx Navigate) 9.5

Description

[L: ERROR] [O: E.c.t.p.m.MssqlDataExceptionTranslator] [I: ] [U: Administrator] [S: ] [T: pool-8-thread-1] [message: [1.018] Data store unknown error: [Error occurred while accessing the data provider.]

[L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: ] [S: ] [P: ] [T: pool-14-thread-1] Unable to process capability response because Response is out of order with previous responses.[L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: ] [S: ] [P: ] [T: pool-14-thread-1] Caught exception while moving capability response file license_capability_response.bin to ignored_license_capability_response.bin 
[L: ERROR] [O: c.t.s.s.l.LicenseFeatureSummary] [I: ] [U: Administrator] [S: ] [T: pool-8-thread-1] Error in writing to Data Table for Feature : twx_composer, Product: THINGWORX_FOUNDATION Error : Unable to store license usage data in data table due to error:Unable to fetch license usage data from data table due to error:com.thingworx.common.exceptions.DataAccessException: [1.018] Data store unknown error: [Error occurred while accessing the data provider.]"

  • When pointing to a different database server following error continuously shows up in the ThingworxStorage\logs\ApplicationLog.log:
    Data store unknown error: [Error occurred while accessing the model provider.]]"
  • Following error also seen in ThingworxStorage\logs\ErrorLog.log
    com.microsoft.sqlserver.jdbc.SQLServerException: Database access prohibited because System Ownership has been lost
  • Below error is seen right after Database initialization in ThingworxStorage\logs\ApplicationLog.log:
    [L: ERROR] [O: E.c.t.p.m.MssqlDataExceptionTranslator] [I: ] [U: Administrator] [S: ] [T: pool-8-thread-1] [message: [1.018] Data store unknown error: [Error occurred while accessing the data provider.]
    
    [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: ] [S: ] [P: ] [T: pool-14-thread-1] Unable to process capability response because Response is out of order with previous responses.[L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: ] [S: ] [P: ] [T: pool-14-thread-1] Caught exception while moving capability response file license_capability_response.bin to ignored_license_capability_response.bin 
    [L: ERROR] [O: c.t.s.s.l.LicenseFeatureSummary] [I: ] [U: Administrator] [S: ] [T: pool-8-thread-1] Error in writing to Data Table for Feature : twx_composer, Product: THINGWORX_FOUNDATION Error : Unable to store license usage data in data table due to error:Unable to fetch license usage data from data table due to error:com.thingworx.common.exceptions.DataAccessException: [1.018] Data store unknown error: [Error occurred while accessing the data provider.]"
This is a printer-friendly version of Article 281176 and may be out of date. For the latest version click CS281176