Article - CS280295

''Access denied - Insufficient privileges'' message returned while trying to perform a licensing action

Modified: 05-Feb-2021   


Applies To

LicenseMgt Service

Description

  • Unable to access license portal
  • License files failed to be obtained using online Licensing Web tools
  • Web account contains a domain name different than company’s domain
  • Web account has no License Management right assigned
  • Investigation done using PTC Web Account Management page
  • Error message received:
    • Access Denied - Insufficient Privileges
    • Your web account does not hold the following required privilege to access this application:
    • Lic Mgt Licensing
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