Article - CS279741
How to configure permission for non-Administrator Application Key for PTC Kepware Products in ThingWorx
Modified: 17-Nov-2025
Applies To
- Kepware Server (formerly KEPServerEX) 6.4.321.0 to 6.9
- ThingWorx Kepware Server (legacy) 8.0 to 6.9
- ThingWorx Platform 8.4 to 9.3
Description
- How to configure ThingWorx permission for connection with PTC Kepware Products by Application Key (App Key) of non-Admininistrator user
- Logged remotely bound properties are not stored
- Values of logged properties locally bound to PTC Kepware Products are not stored in the Value Stream
- Errors observed when non-Admininistrator is used to connect to Kepware
- KEPServerEX Event Log:
-
Error pushing property updates to thing. | Thing name: '<Industrial Gateway Entity>'.
-
- <ThingWorx Storage>\logs\ApplicationLog.log (any of the following):
-
Unable to dispatch [ uri = /Things/xxx/Services/BulkLog/]: Entity <Entity> does not exist or is not yet associated with a Thing Unable to dispatch [ uri = /Things/<Industrial Gateway Entity>/Services/BulkLog/]: Unable to Invoke Service BulkLog on <Industrial Gateway Entity> : Not authorized for ServiceInvoke on BulkLog in IndustrialGatewayThing Error Pushing property updates to remote thing in KEPServerEX / ThingWorx Industrial Connectivity -
Unable to dispatch [ url = /Things/<Entity>/Services/UpdateSubscribedPropertyValues/]: Entity <Entity> does not exist or is not yet associated with a Thing Error executing APIRequest Message: Entity <Entity> does not exist or is not yet associated with a Thing, sending ERROR ResponseMessage to caller! Error Pushing property updates to remote thing in KEPServerEX / ThingWorx Industrial Connectivity -
Unable to dispatch [ uri = /Things/<Industrial Gateway Thing>/Services/GetIndustrialThings/]: Unable to Invoke Service GetIndustrialThings on <Industrial Gateway Thing> : null
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- KEPServerEX Event Log:
This is a printer-friendly version of Article 279741 and may be out of date. For the latest version click CS279741