Article - CS279081
Launching LandingPageAccessAppMashup throws error Could not load "PTC.AccessApp.Master" in ThingWorx Navigate
Modified: 04-Nov-2025
Applies To
- Windchill Navigate (formerly ThingWorx Navigate) 1.6.0 to 9.6
Description
- Launching LandingPageAccessAppMashup throws error Could not load "PTC.AccessApp.Master"
- Browser reports following error when click on viewmasup button in LandingPageAccessAppMashup:
Could not load "PTC.AccessApp.Master". Reason: 403 - You don't have a valid license. Ask your administrator for access to the following license feature: ptc_navigate_view
- Unable to add people to group Navigate_view_named_group, it throws error:
Could not load "PTC.AccessApp.Master". Reason: 403 - You don't have a valid license. Ask your administrator for access to the following license feature: ptc_navigate_view
- Application.log reports following error:
You don't have a valid license" received when trying to access mashup in ThingWorx Ask your administrator for access to the following license feature: ptc_navigate_view
- Additional Steps required after installing Navigate regarding user permissions
- User unable to see OOTB My Tasks mashup in ThingWorx Navigate and getting error as
Could not load PTC.ContributeApps.Master. Reason: 403 - You don't have a valid license. Ask your administrator for access to the following license feature: ptc_navigate_contr
This is a printer-friendly version of Article 279081 and may be out of date. For the latest version click CS279081