Article - CS278082
Using Design Suite plugin, user cannot define the product/colorway thumbnail during Images Page creation in FlexPLM
Modified: 30-Sep-2022
Applies To
- FlexPLM 11.0 M010 to 12.0
Description
- Using Design Suite plugin, user cannot define the product/colorway thumbnail during Image Page creation
- Clicking Set as Cell Content shows error "Server Fault detected, Please reach out to administrator" inconsistently in Design Suite UI
- Enabling logger in Design Suite, below logs printed in flexplmwebservice.log
START: 20xx-0x-0x 11:57:20
URL: https://flexplmhost.com/Windchill/servlet/rest/p76/documents/thumbnail
HTTP CODE: 500
CURL CODE: 0
POST BODY: {"id":"OR:com.lcs.wc.document.LCSDocument:xxxxxxxxx","thumbnailImage":"xxxxxxxxx.png"}
RESPONSE VALUE: {"errorMessage":"Unable to read temp image"}
END: 20xx-0x-0x 11:57:21
- Below Error is printed in Method Server logs
ERROR com.plugin76.rest.AbstractRestService wcadmin - Probleminthumbnailsetupfordocument com.plugin76.rest.exception.ServiceException: Unable to read temp image at com.plugin76.rest.util.ThumbnailHelper.hasTempPath(ThumbnailHelper.java:94) at com.plugin76.rest.util.ThumbnailHelper.storeThumbnailImage(ThumbnailHelper.java:169) at com.plugin76.rest.util.ThumbnailHelper.setObjectThumbnail(ThumbnailHelper.java:47) at com.plugin76.rest.document.builder.DocumentBuilder.setDocumentThumbnail(DocumentBuilder.java:394) at com.plugin76.rest.document.DocumentsRestService.setDocumentThumbnail(DocumentsRestService.java:214) at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.base/java.lang.reflect.Method.invoke(Method.java:566)
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