Article - CS277914
Getting "javax.servlet.ServletException": No such service: "<Server FQDN>.namingService" on the Participant Administration Page while adding the users in Windchill PDMLink
Modified: 05-Sep-2025
Applies To
- Windchill PDMLink 11.0 to 13.1
Description
- Find participant window is blank when opened, method server logs
wt.system.err ****** - (com.infoengine.util.IEResource/48) com.infoengine.au.NoSuchServiceException: No such service: "XXX.Ldap" wt.system.err ****** - at com.infoengine.au.NamingService.getService(NamingService.java:549) wt.system.err ******- at com.infoengine.au.NamingService.getAllAddresses(NamingService.java:901) wt.system.err ******- at com.infoengine.procunit.adapter.ConnectionManager.init(ConnectionManager.java:86) wt.system.err ******- at com.infoengine.procunit.adapter.ConnectionManager.<init>(ConnectionManager.java:68) wt.system.err ******- at com.infoengine.procunit.adapter.Adapter.createConnection(Adapter.java:718) wt.system.err ******- at com.infoengine.procunit.adapter.Adapter.<init>(Adapter.java:119) wt.system.err ******- at com.infoengine.SAK.ObjectWebject.invoke(ObjectWebject.java:163) wt.system.err ******- at com.infoengine.compiledTasks.file.appl.ptc.Windchill_11$2e1.Windchill.tasks.wt.federation.queryprincipals$2exml.invoke(queryprincipals$2exml.java:100) wt.system.err ******- at com.infoengine.SAK.Task.invoke(Task.java:1806) wt.system.err ******- at com.infoengine.SAK.Task.invoke(Task.java:1714)
- Unable to find users in the Participant Administration Page:
'javax.servlet.ServletException: No such service: "<Server FQDN>.namingService" at " /PTC/Windchill_11.0/Windchill/codebase/WEB-INF/ie.properties"
- Getting below error on opening the Participant Administration page:
No such service: "<Server FQDN>.namingService
- Getting HTTP 401 error (intermittent) in browser when opening the Site > Utilities > Visualization Configuration Administration page
- Getting ERROR in method server log:
'com.ptc.wvs.server.util.PublishUtils wcadmin - Unable to determine if user is an administrator. wt.org.OrganizationServicesIEException: No such service: "<Server FQDN>.namingService"'
- "Create new user" and "Add Participants to the table" actions are not working for Organization Administrators when using Participant Administration Utility
- Unable to find users in the Participant Administration Page with the errors in MethodServer logs
Caused by: wt.org.OrganizationServicesIEException: No such service: "<FQDN>" at wt.org.LdapServices.queryParentsFromLdap(LdapServices.java:598) at jdk.internal.reflect.GeneratedMethodAccessor579.invoke(Unknown Source) at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
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