Article - CS274928
PTC eSupport Portal FAQ
Modified: 14-Aug-2025
Applies To
- Customer Service
- Electronic Services
Description
- Why are you asking me about which products I use and my role when using them?
- How can I change the products and roles information I submitted ?
- I bought a new product - how do I add it to the list of products that I am interested using?
- Where do I find the Update Advisor, view my cases or track SPRs?
- Where is the Business Asset Summary Tool and how can I manage my licenses?
- How can I report a security vulnerability?
- Where can I find information about my product, when the next release will be available, which platforms are supported or the Help Center?
- Where can I get help to navigate the eSupport Portal?
- How can I change my settings, language preference and notifications?
- What are the yellow and red bars at the top of the site?
- How are alerts selected for display?
- Where can I find reference documents and resource pages for my product?
- Where have the demos, videos and the live webcast schedule gone?
- Where can I find the Customer Support Guide?
- Why are you asking for feedback and what happens to feedback that I leave?
- Where have the product pages gone?
- Why are community threads appearing in My Active Requests?
- Where have the case numbers gone from the list of my active requests?
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