Article - CS26988
Method Server failed to start with “java.sql.SQLException: ORA-28000: the account is locked” error in Windchill PDMLink
Modified: 09-Jul-2025
Applies To
- Windchill PDMLink 10.0 to 12.0
- Pro/INTRALINK 8.x + 10.0 to 11.1
Description
- Windchill PDMLink Method Server failed to start after importing LDIF to WDS during upgrade
- Windchill failed to start during Database Server outages
- Server Manager shows below error:
ORA-28000 error of the account being locked
- Error in ServerManager log:
date/time ERROR [main] wt.manager.CacheMasterNegotiator - Failed to acquire JDBC connection java.sql.SQLException: ORA-28000: the account is locked at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:447) at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:389) at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:382) at oracle.jdbc.driver.T4CTTIfun.processError(T4CTTIfun.java:675) at oracle.jdbc.driver.T4CTTIoauthenticate.processError(T4CTTIoauthenticate.java:448) date/time FATAL [main] wt.server.manager - ServerManagerMain abort java.sql.SQLException: ORA-28000: the account is locked
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