Article - CS269257
SolidWorks crashes with error "SOLIDWORKS <Release> has encountered a problem and needs to close" when loading the Windchill Workgroup Manager add-in
Modified: 04-Oct-2017
Applies To
- Windchill PDMLink 10.1 to 11.0
- PTC Windchill Workgroup Manager (WWGM) for SolidWorks
Description
- SolidWorks crashes when loading the Windchill Workgroup Manager add-in
- Cannot connect to Windchill Workgroup Manager through SolidWorks Addins
- SolidWorksPerformance.log shows an error like the following:
<ADDIN_CRASHED_ON_LAST_LOAD_LOADING_NOW> "PTC Windchill Workgroup Manager 10.2 M030"
<SWEXH>
<MINIDUMP> "6e0cd8ee-58a1-4113-86c4-80e347e55cfe" </MINIDUMP>
<EXCEPTION> "Non Continuable Exception"
<RESOURCE_WARNING>CMD:GDIHandles ATTR:used=905 ATTR:load=9.05 ATTR:free=9095 CMD:CommitChargeMB ATTR:used=4304 ATTR:load=13.24 ATTR:free=28209</RESOURCE_WARNING>
<AD5> auAm_c::XDispatch::Release;auAm_c::XDispatch::QueryInterface;auAm_c::XDispatch::AddRef;auAm_c::XDispatch::Release;auAm_c::XDispatch::RevisionNumber;auAm_c::RevisionNumber;auAm_c::XDispatch::SetAddinCallbackInfo;auAm_c::SetAddinCallbackInfo;auAm_c::XDispatch::QueryInterface;
<RAWSTACK> KERNELBASE:FD8BA06D:0001A06D,swadapter_app:CA9C9469:00589469,swadapter_app:CA8EF8F6:004AF8F6,swadapter_app:CA8EFB06:004AFB06,swadapter_app:CA8EC172:004AC172,swadapter_app:CA764DF3:00324DF3,swadapter_app:CA441CB3:00001CB3,sldworks:86899819:86899819,sldworks:063A5200:063A5200,sldworks:00000006:00000006,sldworks:00000000:00000000,sldworks:00000018:00000018,sldworks:0022E990:0022E990,sldworks:ABD58C20:ABD58C20,clr:E62C9598:006C9598,sldworks:0022EC70:0022EC70;
<UNHANDLED>
</SWEXH>
<AD2> "UNLOAD_ADDIN" "BendSequenceSwu.dll" "" [0.00] 0
<PROCMEM> CMD:AppFinish ATTR:PageFileBytes=457183232 ATTR:PageFileBytesPeak=458948608 ATTR:PoolNonpagedBytes=187152 ATTR:PoolPagedBytes=2591656 ATTR:PrivateBytes=457183232 ATTR:VirtualBytes=4343640064 ATTR:VirtualBytesPeak=4349825024 ATTR:WorkingSet=252784640 ATTR:WorkingSetPeak=387915776 ATTR:AvailableReservesMask=7 ATTR:GDIHandlesTotal=10000 ATTR:GDIHandlesUsed=905 </PROCMEM>
<MEMORY> 284315, 387915776, 253345792, 2645128, 2590744, 188752, 187152, 457388032, 458948608, 457388032 </MEMORY>
<SWEXH>
<MINIDUMP> "6e0cd8ee-58a1-4113-86c4-80e347e55cfe" </MINIDUMP>
<EXCEPTION> "Non Continuable Exception"
<RESOURCE_WARNING>CMD:GDIHandles ATTR:used=905 ATTR:load=9.05 ATTR:free=9095 CMD:CommitChargeMB ATTR:used=4304 ATTR:load=13.24 ATTR:free=28209</RESOURCE_WARNING>
<AD5> auAm_c::XDispatch::Release;auAm_c::XDispatch::QueryInterface;auAm_c::XDispatch::AddRef;auAm_c::XDispatch::Release;auAm_c::XDispatch::RevisionNumber;auAm_c::RevisionNumber;auAm_c::XDispatch::SetAddinCallbackInfo;auAm_c::SetAddinCallbackInfo;auAm_c::XDispatch::QueryInterface;
<RAWSTACK> KERNELBASE:FD8BA06D:0001A06D,swadapter_app:CA9C9469:00589469,swadapter_app:CA8EF8F6:004AF8F6,swadapter_app:CA8EFB06:004AFB06,swadapter_app:CA8EC172:004AC172,swadapter_app:CA764DF3:00324DF3,swadapter_app:CA441CB3:00001CB3,sldworks:86899819:86899819,sldworks:063A5200:063A5200,sldworks:00000006:00000006,sldworks:00000000:00000000,sldworks:00000018:00000018,sldworks:0022E990:0022E990,sldworks:ABD58C20:ABD58C20,clr:E62C9598:006C9598,sldworks:0022EC70:0022EC70;
<UNHANDLED>
</SWEXH>
<AD2> "UNLOAD_ADDIN" "BendSequenceSwu.dll" "" [0.00] 0
<PROCMEM> CMD:AppFinish ATTR:PageFileBytes=457183232 ATTR:PageFileBytesPeak=458948608 ATTR:PoolNonpagedBytes=187152 ATTR:PoolPagedBytes=2591656 ATTR:PrivateBytes=457183232 ATTR:VirtualBytes=4343640064 ATTR:VirtualBytesPeak=4349825024 ATTR:WorkingSet=252784640 ATTR:WorkingSetPeak=387915776 ATTR:AvailableReservesMask=7 ATTR:GDIHandlesTotal=10000 ATTR:GDIHandlesUsed=905 </PROCMEM>
<MEMORY> 284315, 387915776, 253345792, 2645128, 2590744, 188752, 187152, 457388032, 458948608, 457388032 </MEMORY>
- Using the Open in SolidWorks command from a workspace launches SolidWorks as expected and opens the model successfully
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