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Article - CS269178

How to configure Integration Runtime service in ThingWorx Navigate

Modified: 10-Sep-2024   


Applies To

  • Windchill Navigate (formerly ThingWorx Navigate) 1.5.0 to 9.1
  • ThingWorx Platform 8.0

Description

  • How to configure Integration Runtime?
  • Cannot get IntegrationRuntime connected to ThingWorx, constant time outs
  • ValidateConnection Service in ptc-windchill-integration-connector in ThingWorx fails with error failed
  • Integration Runtime for ThingWorx Navigate fails to connect to the server
  • Integration connector are not working with below error:
No Integration Runtime Connected, Contact Administrator for Further Information
  • Seeing the following error within the Integration Runtime logs:
[Client-EndpointMonitor-1]  ERROR c.t.c.c.e.ClientCommunicationEndpoint - Refilling connections on [endpoint 0, uri: wss://<ThingWorx Host>:<ThingWorx Port>/Thingworx/WS] failed : timeout waiting for websocket handshake to complete
[Client-EndpointMonitor-1] ERROR c.t.c.c.c.n.NettyClientConnectionFactory - Exception occurred while connecting to server
java.util.concurrent.TimeoutException: timeout waiting for websocket handshake to complete
    at com.thingworx.communications.client.connection.netty.NettyClientConnectionFactory$HandshakeCompletionNotifier.await(NettyClientConnectionFactory.java:665) ~[integration-runtime-8.0.0-b3.jar:1.0.0]
    at com.thingworx.communications.client.connection.netty.NettyClientConnectionFactory.createConnection(NettyClientConnectionFactory.java:386) ~[integration-runtime-8.0.0-b3.jar:1.0.0]
    at com.thingworx.communications.client.endpoints.ClientCommunicationEndpoint.refillConnections(ClientCommunicationEndpoint.java:206) [integration-runtime-8.0.0-b3.jar:1.0.0]
    at com.thingworx.communications.common.endpoints.monitor.ConnectivityMonitorTask.dutyCycleOn(ConnectivityMonitorTask.java:157) [integration-runtime-8.0.0-b3.jar:1.0.0]
    at com.thingworx.communications.common.endpoints.monitor.ConnectivityMonitorTask.run(ConnectivityMonitorTask.java:284) [integration-runtime-8.0.0-b3.jar:1.0.0]
    at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) [na:1.8.0_131]
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) [na:1.8.0_131]
    at java.lang.Thread.run(Unknown Source) [na:1.8.0_131]
[Client-EndpointMonitor-1] INFO  c.t.c.c.c.n.NettyClientConnectionFactory - forcing underlying tcp channel closed [is open: false, is active: false]
[Client-EndpointMonitor-1] ERROR c.t.c.c.e.ClientCommunicationEndpoint - Refilling connections on [endpoint 0, uri: ws://localhost:8080/Thingworx/WS] failed : timeout waiting for websocket handshake to complete
[Client-EndpointMonitor-1] ERROR c.t.c.c.e.ClientCommunicationEndpoint - Exception refilling connections was:
java.util.concurrent.TimeoutException: timeout waiting for websocket handshake to complete
    at com.thingworx.communications.client.connection.netty.NettyClientConnectionFactory$HandshakeCompletionNotifier.await(NettyClientConnectionFactory.java:665) ~[integration-runtime-8.0.0-b3.jar:1.0.0]
    at com.thingworx.communications.client.connection.netty.NettyClientConnectionFactory.createConnection(NettyClientConnectionFactory.java:386) ~[integration-runtime-8.0.0-b3.jar:1.0.0]
    at com.thingworx.communications.client.endpoints.ClientCommunicationEndpoint.refillConnections(ClientCommunicationEndpoint.java:206) ~[integration-runtime-8.0.0-b3.jar:1.0.0]
  • Intergration Runtime fails to start with error message:
XML_PARSING - Parsing fatal error on line 1 and column 1
org.xml.sax.SAXParseException; lineNumber:1;columnNumber 1;Premature end of file.
Error while parsing <IntegrationRuntime>\integrationruntime.log ch.qos.logback.core.joran.spi.JoranException:Problem parsing XML document. See previously reported error.
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