Article - CS268530
Error "Exception while pinging the index server" occurring in MethodServer log in Windchill PDMLink
Modified: 04-Dec-2025
Applies To
- Windchill PDMLink 11.0 to 13.1
Description
- There is error message in MethodServer log:
Exception while pinging the index server
- Troubleshooting steps for exception while pinging the index server/solr server
- The Index search function is not available, an attribute search has been used. The search results may not contain all of the object you expected
- Advanced Search is not working after doing the rehost
- Error message in Foreground Method Server or Background Method Server log:
ERROR [pool-5-thread-1 OR IndexQueue2] wt.index.StandardIndexPolicyManager - Exception while pinging the index server org.apache.solr.client.solrj.SolrServerException: Server refused connection at: http://<FQDN>:8085/solr/wblib
- The search results is not showing all the objects, the following error is reported:
ERROR [pool-4-thread-1] wt.index.StandardIndexPolicyManager - Exception while pinging the index server org.apache.solr.client.solrj.SolrServerException: IOException occurred when talking to server at: XXXXXXX:8085/solr/wblib at org.apache.solr.client.solrj.impl.HttpSolrClient.executeMethod(HttpSolrClient.java:695) at org.apache.solr.client.solrj.impl.HttpSolrClient.request(HttpSolrClient.java:266) at org.apache.solr.client.solrj.impl.HttpSolrClient.request(HttpSolrClient.java:248) at org.apache.solr.client.solrj.SolrClient.request(SolrClient.java:1290) at wt.index.service.SolrServiceImpl.pingSolr(SolrServiceImpl.java:144) .... at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:748) Caused by: javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection?
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