Article - CS265116

Windchill 11.0 M020: Troubleshooting Creo View WebGL Viewer issues (3D Thumbnail Viewer and Visualization tab)

Modified: 10-Apr-2018   

Applies To

  • Windchill PDMLink 11.0 M020 to 11.2
  • Windchill MPMLink 11.0 M020 to 11.2
  • Windchill ProjectLink 11.0 M020 to 11.2
  • Windchill PDM Essentials 11.0 M020 to 11.1
  • Windchill Service Information Manager 11.0 M020 to 11.2
  • Pro/INTRALINK 8.x + 11.0 M020 to 11.2
  • Visualization Services (WVS)
  • Microsoft Internet Explorer 11
  • Microsoft Edge
  • Google Chrome
  • Mozilla Firefox


  • This article provides the tools and approaches for troubleshooting issues that occur with the Creo View WebGL Viewer that's shipped with Windchill
  • The Creo View WebGL Viewer replaces the use of the embedded Creo View client for the following use case:
    • 3D Thumbnail Viewing (Details tab, Thumbnail Navigator, etc.)
    • Dynamic Structure Viewing (Visualization tab)
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