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Article - CS264989

Server Manager fails to start with the error 'wt.manager.CacheManagerNegotiator - Failed to acquire JDBC connection' in Windchill PDMLink

Modified: 08-Aug-2025   


Applies To

  • Windchill PDMLink 10.0 to 13.0

Description

  • Server Manager fail to start with error wt.manager.CacheManagerNegotiator - Failed to acquire JDBC connection in the Server Manager log under <Windchill>/logs.
  • Some common example errors that may be seen in the log:
    • Error when the database instance is not reachable: 
      ERROR [main] wt.manager.CacheMasterNegotiator - Failed to acquire JDBC connection
java.sql.SQLRecoverableException: IO Error: The Network Adapter could not establish the connection....
    • Windchill Server Manager fails to start after throwing error 
      ERROR [main] wt.manager.CacheMasterNegotiator - Failed to acquire JDBC connection
com.microsoft.sqlserver.jdbc.SQLServerException: Login failed for user '<XXXXX>'. ClientConnectionId:<IDnumber>...
    • Windchill Server Manager fails to start with error  
      2023-09-08 14:34:22,788 INFO  [main] wt.system.err - 9?? 08, 2023 2:34:22 ???? java.io.ObjectInputFilter$Config lambda$static$0
2023-09-08 14:34:22,791 INFO  [main] wt.system.err - INFO: Creating serialization filter from !bsh.XThis;!bsh.Interpreter;!com.mchange.v2.c3p0.PoolBackedDataSource;!com.mchange.v2.c3p0.impl.PoolBackedDataSourceBase;!clojure.lang.PersistentArrayMap;!clojure.inspector.proxy$javax.swing.table.AbstractTableModel$ff19274a
    • Error for login failure in Oracle: 
      ERROR [main] wt.manager.CacheMasterNegotiator - Failed to acquire JDBC connection java.sql.SQLException: ORA-01017: invalid username/password; logon denied
...
  • Windchill Server Manager fails to start with the following error:
  • ERROR [main] wt.manager.CacheMasterNegotiator - Failed to acquire JDBC connection java.sql.SQLException: ORA-28000: The account is locked.
 

                    at oracle.jdbc.driver.T4CTTIoer11.processError(T4CTTIoer11.java:509)

                    at oracle.jdbc.driver.T4CTTIoer11.processError(T4CTTIoer11.java:456)
  • Windchill Server Manager fails to start after throwing error:
ERROR [main] wt.manager.CacheMasterNegotiator - Failed to acquire JDBC connection
com.microsoft.sqlserver.jdbc.SQLServerException: The TCP/IP connection to the host XXX, port 1433 has failed. Error: "XXX. Verify the connection properties. Make sure that an instance of SQL Server is running on the host and accepting TCP/IP connections at the port. Make sure that TCP connections to the port are not blocked by a firewall.".
    at com.microsoft.sqlserver.jdbc.SQLServerException.makeFromDriverError(SQLServerException.java:234)
    at com.microsoft.sqlserver.jdbc.SQLServerException.ConvertConnectExceptionToSQLServerException(SQLServerException.java:285)
    at com.microsoft.sqlserver.jdbc.SocketFinder.findSocket(IOBuffer.java:2431)
    at com.microsoft.sqlserver.jdbc.TDSChannel.open(IOBuffer.java:656)
    at com.microsoft.sqlserver.jdbc.SQLServerConnection.connectHelper(SQLServerConnection.java:2440)
    at com.microsoft.sqlserver.jdbc.SQLServerConnection.login(SQLServerConnection.java:2103)
    at com.microsoft.sqlserver.jdbc.SQLServerConnection.connectInternal(SQLServerConnection.java:1950)
    at com.microsoft.sqlserver.jdbc.SQLServerConnection.connect(SQLServerConnection.java:1162)
    at com.microsoft.sqlserver.jdbc.SQLServerDriver.connect(SQLServerDriver.java:735)
    at java.sql.DriverManager.getConnection(DriverManager.java:664)
    at java.sql.DriverManager.getConnection(DriverManager.java:247)
    at wt.pds.StandardDataSource$1.getConnection(StandardDataSource.java:118)
    at wt.pds.StandardDataSource$ConnectionRetry.execute(StandardDataSource.java:400)
    at wt.pds.StandardDataSource.getConnection(StandardDataSource.java:122)
    at wt.pds.StandardDataSource.getConnection(StandardDataSource.java:89)
    at wt.manager.CacheMasterNegotiator.getNewConnection(CacheMasterNegotiator.java:859)
    at wt.manager.CacheMasterNegotiator.start(CacheMasterNegotiator.java:2268)
    at wt.manager.ServerManagerMain.startServerManager_internal(ServerManagerMain.java:392)
    at wt.manager.ServerManagerMain.run(ServerManagerMain.java:300)
    at wt.manager.ServerManagerMain.main(ServerManagerMain.java:230)
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