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Article - CS264835

The 10.2 M030 or 11.0 Windchill Workgroup Manager WFS Driver installation fails with error or the PTC WFS Controller service fails to start on Windows 10 when Secure Boot is enabled

Modified: 04-Apr-2019   


Applies To

  • Windchill PDM Essentials 10.2 M030 to M030-CPS24
  • Windchill PDM Essentials 11.0 M030 to M030-CPS04
  • Windchill PDMLink 10.2 M030 to M030-CPS24
  • Windchill PDMLink 11.0 M010 to M020-CPS09
  • Windchill PDMLink 11.0 M030 to M030-CPS04
  • Windchill ProjectLink 10.2 M030 to M030-CPS24
  • Windchill ProjectLink 11.0 M010 to M020-CPS09
  • Windchill ProjectLink 11.0 M030 to M030-CPS04
  • Windchill PDM Essentials 11.0 M010 to M020-CPS09
  • Windchill Workgroup Manager
  • Windows 10 with Secure Boot enabled in the system BIOS
  • Autodesk Inventor
  • NX
  • SolidWorks

Description

  • With Digital Signature Enforcement / Secure Boot enabled, the Workgroup Manager WFS Driver installation fails on Windows 10:
Program Compatibility Assistant
A digitally signed driver is required
PTC Virtualization Driver (PtcVfsD,checked,64-bit)
Windows blocked the installation of a digitally unsigned driver...
 
Screenshot of error message

Program Compatibility Assistant
Windows requires a digitally signed driver
A recently installed program tried to install an unsigned driver.
 
User-added image
  • The installation succeeds when the Secure Boot function in BIOS is turned off or disabled
  • Startup of PTC WFS Controller service fails
​Services
Windows could not start the PTC WFS Controller service on Local Computer.
Error 1067: The processes terminated unexpectedly.
 
Screenshot of startup failure
 

Services
Windows could not start the PTC WFS Controller service on Local Computer.
Error 1053: The service did not respond to the start or control request in a timely fashion.
 
​​User-added image
  • Cannot connect to Windchill server due to following error
                      Failed to set workspace local directory
  • PDM menus are grayed out or inactive in linked SolidWorks sessions
  • Workspace never gets created in the local drive
  • The PTC WFS Controller driver runs only when one disables digital signature checking
  • The PTC WFS Controller installs and runs on Windows 10 version 1607 client machines that have been upgraded from earlier Windows 10 versions but not on machines where Windows 10 versions 1607 is the initial version installed on the machine
  • Installation of Workgroup Manager on a Windows 10 workstation causes extremely slow boot up
  • Unable to write to the PTC Places folder (WFS) location after certain amount of time. Issue resolves if system rebooted.
  • Error while opening Solidworks file from workspace
C:\<folders>\Workspace\#####.SLDASM contains an invalid path

User-added image
 
  • Unable to import Solidworks files to workspace in connected Workgroup manager session
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