Article - CS264765
Configuring Active Directory Directory Services Entity to use secure LDAPS with ThingWorx Platform
Modified: 02-Jun-2026
Applies To
- ThingWorx Platform 7.1 to 10.1
Description
- How to configure ThingWorx authentication with Active Directory using secure LDAP connection
- How to configure ThingWorx with Active Directory using LDAPS
- Active Directory server does not respond when sending credentials through ThingWorx Active Directory Service
- The Active Directory service in ThingWorx is configured and Enabled but when the Active Directory user attempts to login the Active Directory server doesn't see a request
- Active Directory, Directory Services Entity cannot be enabled and saved
- Unable to connect error is reported when switching from LDAP to LDAPS when selecting the Verify option in Directory Services
- Facing issue while switching from LDAP to LDAPS in ThingWorx Platform
- Using a Directory Services Entity in ThingWorx Platform logs one or more of the following errors in the ApplicationLog.log file located in <ThingworxStorage>\logs
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Directory Service Error: javax.net.ssl.SSLException: Unexpected error: java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty to 'Server FQDN or IP address' and 'Server Network Port' simple bind failed: -
Unable to connect -
Error executing service <Service>. Message :: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to request target - See Script Error Log for more details
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