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Article - CS251707

Cannot uninstall PSM Agent from a Windchill Remote File Server.

Modified: 01-Dec-2016   


Applies To

  • PTC System Monitor 4.0 M010

Description

  • PSM Agent was installed in a Remote File Server.
  • It cannot be uninstalled by installer, ended with errors below.
DEBUG  - Starting to uninstall agent PTC Windchill 10.x and later 
DEBUG  - Error: Could not find or load main class com.ptc.windchill.upgrade.statemachine.DynamicLauncher 
DEBUG  - ########################################### 
DEBUG  - # Failed to update upgrade version. 
DEBUG  - # Please start Database and LDAP, and try the uninsntallation again. 
DEBUG  - ########################################### 
DEBUG  - java.io.IOException: Failed to update upgrade version.
Please start Database and LDAP, and try the uninsntallation again. 
DEBUG  - at com.ptc.windchill.psm.WindchillAgentConfigUtil.removeVersionControl(WindchillAgentConfigUtil.java:963) 
DEBUG  - at com.ptc.windchill.psm.WindchillAgentConfigUtil.uninstallAgent(WindchillAgentConfigUtil.java:856) 
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