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Article - CS244621

Creo Parametric upload fails with a Windchill reverse proxy and cluster configuration

Modified: 13-Oct-2016   


Applies To

  • Windchill PDMLink 10.2 M030 to 11.0 M010
  • Creo Parametric 3.0 M090 to M100

Description

  • Creo Parametric upload fails with a reverse proxy and cluster configuration
  • This is a split configuration for splitting external and internal users Windchill URL
  • Creo Parametric using reverse proxy URL to connect to cluster slave node
  • Reproducible at customer site with Creo Parametric 3.0 M090 and M100
  • Not reproducible with Creo Elements/Pro 5.0 M280
  • Document with content can be created from standalone browser connecting thru same reverse proxy URL
  • Error in MethodServer logs:
[ajp-bio-8012-exec-6] wt.fv.uploadtocache USER - StandardUploadToCacheService: getCacheDescriptor: FileName[0] = <1539076173>
[ajp-bio-8012-exec-6] wt.fv.uploadtocache USER - StandardUploadToCacheService: getCacheDescriptor: CacheUrl = "https://SLAVE-REVERSE PROXY-ALIAS/Windchill/servlet/WindchillGW/wt.fv.uploadtocache.DoUploadToCache_Server/doUploadToChache_Master?mk=wt.fv.uploadtocache.DoUploadToCache_Server&VaultId=1096919&FolderId=29573885223&CheckSum=3592803575&sT=1471525434&sign=rDW0xKe%2BkuF5bbu%2BJLVgu2yidynVUW9L6fP0jPfhUSjnKZNR6ji99nAXAQc0AMDw2LiWO%2FxD3yBj2JWwlAsU1Q%3D%3D&site=https%3A%2F%2FCLUSTER-ALIAS%2FWindchill%2Fservlet%2FWindchillGW&AUTH_CODE=RSA&isProxy=true"
[ajp-bio-8012-exec-6] wt.fv.uploadtocache USER - Populated chapter info for : []
[ajp-bio-8012-exec-6] wt.fv.uploadtocache USER - Copied following StreamedToFvFractionLinks : []
[ajp-bio-8012-exec-6] wt.fv.master USER - Executing getPreviousContentData [null], prevHolders [null]
[ajp-bio-8012-exec-6] com.ptc.windchill.uwgm.proesrv.request.PrepareEpmForUploadRequestX24 USER - PrepareEpmForUploadRequestX24.executeRequest :: Failed to create uploadCacheDescriptor
(wt.fv.master.masterResource/9) wt.fv.FvException:
Preferred Content Cache Site:
    at wt.fv.master.RedirectDownload.getPreviousContentData(RedirectDownload.java:3792)
    at wt.fv.uploadtocache.StandardUploadToCacheService.getChapteredCacheDescriptor(StandardUploadToCacheService.java:647)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:606)
    at wt.services.ServiceFactory$ServerInvocationHandler.invoke(ServiceFactory.java:399)
    at com.sun.proxy.$Proxy41.getChapteredCacheDescriptor(Unknown Source)
    at com.ptc.windchill.uwgm.proesrv.request.PrepareEpmForUploadRequestX24.createUploadCacheDescriptor(PrepareEpmForUploadRequestX24.java:103)
    at com.ptc.windchill.uwgm.proesrv.request.PrepareEpmForUploadRequestX24.executeRequest(PrepareEpmForUploadRequestX24.java:68)
    at com.ptc.windchill.uwgm.proesrv.StandardRequestDispatcher.dispatchRequest(StandardRequestDispatcher.java:1245)
    at com.ptc.windchill.uwgm.proesrv.StandardRequestDispatcher.scanRequests(StandardRequestDispatcher.java:1016)
    at com.ptc.windchill.uwgm.proesrv.UwgmTransactionExecuterImpl.execute(UwgmTransactionExecuterImpl.java:94)
    at com.ptc.windchill.uwgm.proesrv.UwgmTransactionExecuterImpl.executeTransaction(UwgmTransactionExecuterImpl.java:56)
    at com.ptc.windchill.uwgm.proesrv.ProeService.executeTransaction(ProeService.java:111)
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