Article - CS237401
How to constrain the use of Waterfall Scheduling functionality for a specific Dispatch Area in Servigistics Field Service Management
Modified: 09-Apr-2018
Applies To
- Servigistics Field Service Management 10.7 to 11.1.5
Description
- How to stop Waterfall Scheduling for assignment to the 4th employee if 1st, 2nd and 3rd employees are not available and are restricted to a specific Dispatch Area
- How to alert so that manual intervention could be made on Tickets when all of the preferred employees (primary, secondary and tertiary) are not available
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