Article - CS235106

Support on Domain name change during Upgrade process in Windchill PDMLink

Modified: 18-Jun-2025   


Applies To

  • Windchill PDMLink 9.0 to 13.0

Description

  • Support on Domain name change during upgrade process
  • Can the Domain name be Changed During an Upgrade
  • Can Upgrade be possible if Windchill URL have different domain name on Source and Target Server
For example:
Ex 1:
  • Windchill URL on Source Server:  source.ptc.com
  • Windchill URL on Target Server:   target.google.com

Ex 2:
  • Windchill URL on Source Server:  source.ptc.com
  • Windchill URL on Target Server:   target.xxx.ptc.com
  • UpgradeManager fails with following error when doing cross domain upgrade:
"(wt.services.servicesResource/21) wt.services.ManagerException: Unable to start manager: "wt.index.IndexPolicyManager" with implementation class: "wt.index.StandardIndexPolicyManager""
"Cannot process participant XXXX because a related disconnected participant wt.org.WTOrganization:XXX exists in the database"

 
  • UpgradeManager fails with error (wt.session.sessionResource/2) wt.org.UserNotFoundException: User not found: unknown web name: "wcadmin" at Update Container Templates phase
  •  UpgradeManagerlog reports following error :
     
ERROR [main] com.ptc.windchill.upgrade.statemachine.state.PhaseEventUpgradeState - Upgrade execution failed with the exception:
wt.util.WTException: wt.util.WTException: 
ERROR: You must login as a user from the Administrator group.
Please verify the user name of the Administrator and the password.
You will have to "Exit" and start at the very beginning before you try again.
Nested exception is: (wt.session.sessionResource/2) wt.org.UserNotFoundException: User not found: unknown web name: "wcadmin".
Nested exception is: wt.util.WTException: 
ERROR: You must login as a user from the Administrator group.
 Please verify the user name of the Administrator and the password.
You will have to "Exit" and start at the very beginning before you try again.
Nested exception is: (wt.session.sessionResource/2) wt.org.UserNotFoundException: User not found: unknown web name: "wcadmin".
at wt.method.RemoteMethodServer.invoke(RemoteMethodServer.java:791)
at wt.services.ServiceFactory$ClientInvocationHandler.invoke(ServiceFactory.java:349)
at wt.services.ServiceFactory$DynamicInvocationHandler.invoke(ServiceFactory.java:300)
at com.sun.proxy.$Proxy12.setAdministrator(Unknown Source)

 
 
  •  MethodServer reports following error :
ERROR [main] wt.audit.StandardAuditService  - Project Audit Service: failed to set Administrator (ok if installation)
ERROR [main] wt.lifecycle  - LifeCycle Service: failed to set Administrator (ok if installation)
ERROR [main] wt.access.agreement.StandardAgreementService  - Agreement Service: failed to set Administrator (ok if installation)
ERROR [main] wt.wrmf  - wrmf.delivery.ShippingService: failed to set Administrator (ok if installation)
ERROR [main] wt.workflow.forum.StandardForumService  - StandardForumService : failed to set Administrator (ok if installation)
ERROR [main] com.ptc.windchill.counterpart.StandardCounterPartService  - Failed to set Administrator (ok if installation)
ERROR [main] com.ptc.netmarkets.folder.StandardNmFolderService  - Folder Service: failed to set Administrator (ok if installation)
(wt.session.sessionResource/2) wt.org.UserNotFoundException: User not found: unknown web name: "wcadmin".
at wt.session.StandardSessionManager.getAuthenticatedUser(StandardSessionManager.java:468)
at wt.session.StandardSessionManager.realUserIsAdministrator(StandardSessionManager.java:486)
at wt.session.StandardSessionManager.setAdministrator(StandardSessionManager.java:276)
at sun.reflect.GeneratedMethodAccessor24.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at wt.method.MethodResultWriter.writeExternal(MethodResultWriter.java:165)
at wt.method.MethodResult.writeExternal(MethodResult.java:226)

 
  • Is it supported to change the Organization Internet Domain Name during upgrade
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