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Article - CS234442

Server Status page shows 'SITE NOT RESPONDING' for Master Site after configuring SSL in Windchill PDMLink

Modified: 13-Jul-2025   


Applies To

  • Windchill PDMLink 10.0 to 13.1

Description

  • Server Status page shows SITE NOT RESPONDING for Master Site after configuring Windchill for SSL.
  • Server Status page shows SITE NOT RESPONDING for Replica after configuring Windchill for SSL.
  • Server Status page shows SITE NOT RESPONDING for Target Master site post-completion of Rehost activity
  • Windchill itself can be accessed without issues.
  • The Windchill Method Server log contains the following error:
ERROR : wt.intersvrcom.SiteMonitor  - Names=[main], URL=https://<Windchill hostname>:8443/Windchill/servlet/WindchillGW, Status=SITE NOT RESPONDING, ResponseSeconds=0.102, TimeOfPing=2022-06-01 11:28:06.432 +0800
INFO  : wt.jmx.notif.siteStatus  - Time=2022-06-01 11:28:06.639 +0800, Name=SiteStatusNotifier, SourceObjectName=com.ptc:wt.subsystem=Monitors,wt.monitorType=VaultSites, class=class javax.management.Notification, type=wt.intersvrcom.SiteMonitorMBean.noResponseFromSite, userData=[averageResponseSeconds=NaN,lastPing=2022-06-01 11:28:06.432 +0800,lastResponseSeconds=0.102,lastStatus=SITE NOT RESPONDING,names=[main],numberOfPings=1,percentageUptime=0.0,url=https://<Windchill hostname>:8443/Windchill/servlet/WindchillGW,vaultsAffected=無法存取包含在此網站中的儲存庫 "defaultsystemvault,defaultuploadvault"，因為網站狀況為 "SITE NOT RESPONDING"。], message=網站 "https://<Windchill hostname>:8443/Windchill/servlet/WindchillGW" 沒有回應, JVM Name=8564@plmqas
  • The command windchill wt.auth.Authentication fails with the following error:
wt.httpgw.HTTPLogin - Failed to get input stream from connection
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to 
  • The command windchill wt.change2.ChangeStatusCalculator fails with the following error:
wt.method.AuthenticationException
Nested exception is: (wt.fc.fcResource/0) wt.util.WTException: The operation: "setPrincipal" failed.
Nested exception is: wt.util.WTRemoteException: Unable to invoke remote method; nested exception is:
This is a printer-friendly version of Article 234442 and may be out of date. For the latest version click CS234442