Article - CS228902
On Windchill start error "failed to set Administrator (ok if installation)" appears in the MethodServer log in Windchill PDMLink
Modified: 09-Jun-2025
Applies To
- Windchill PDMLink 10.0 to 13.0
Description
- On Windchill start error "failed to set Administrator (ok if installation)" appears in the MethodServer log
- Errors in MethodServer log like
ERROR [main] wt.fv - wt.fv.StandardFvService: failed to set Administrator (ok if installation) ERROR [main] wt.fv - User not found: unknown user name: "Administrator".
- When logging in as wcadmin the following error is shown in the web browser
Exception: wt.util.WTRuntimeException: wt.util.WTException: Can't invoke public static com.ptc.core.ui.validation.UIValidationResultSet com.ptc.netmarkets.roleAccess.NmRoleAccessHelper.getDisplayStatusSet(wt.org.WTUser,wt.inf.container.WTContainer,java.util.Collection) throws wt.util.WTException Nested exception is: java.lang.reflect.InvocationTargetException; nested exception is: wt.util.WTException: Can't invoke public static com.ptc.core.ui.validation.UIValidationResultSet com.ptc.netmarkets.roleAccess.NmRoleAccessHelper.getDisplayStatusSet(wt.org.WTUser,wt.inf.container.WTContainer,java.util.Collection) throws wt.util.WTException Nested exception is: java.lang.reflect.InvocationTargetException at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57) ... Caused by: (wt.session.sessionResource/1) wt.org.UserNotFoundException: User not found: unknown user name: "Administrator". at wt.session.StandardSessionManager.setAdministrator(StandardSessionManager.java:265) at sun.reflect.GeneratedMethodAccessor17.invoke(Unknown Source)
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