Article - CS225163
Method Server log contains "Preference with key '/com/ptc/tml/ExternalImportFolder' is null" during startup of Windchill PDMLink
Modified: 03-Jan-2025
Applies To
- Windchill PDMLink 10.2 to 12.0
Description
- Getting error during MethodServer startup:
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com.ptc.tml.abstraction.PreferenceProvider Administrator - Preference with key '/com/ptc/tml/ExternalImportFolder' is null com.ptc.tml.abstraction.PreferenceProvider Administrator - Preference with key '/com/ptc/tml/ImportInterval' is null com.ptc.tml.utils.TMLSiteContext Administrator - Unable to evaluate Translation Import Interval; defaulting to 60 minutes. com.ptc.tml.TranslationException: Preference /com/ptc/tml/ImportInterval in context Site null or empty; unable to convert to int. at com.ptc.tml.abstraction.PreferenceProvider.getIntPreference(PreferenceProvider.java:74) at com.ptc.tml.utils.TMLSiteContext.getImportInterval(TMLSiteContext.java:40) at com.ptc.tml.queue.TranslationScheduleQueue.getInterval(TranslationScheduleQueue.java:157) at com.ptc.tml.queue.TranslationScheduleQueue.scheduleNewJob(TranslationScheduleQueue.java:176)
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ERROR [ajp-nio-127.0.0.1-8010-exec-2] com.ptc.tml.abstraction.PreferenceProvider wcadmin - Preference with key '/com/ptc/tml/TranslatableSoftTypes' is null ERROR [ajp-nio-127.0.0.1-8010-exec-2] com.ptc.tml.utils.TMLContext wcadmin - Preference whith following key: /com/ptc/tml/TranslatableSoftTypes does not exist or it's empty
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- Site > Preference Management > Translation Module or Translation Support preferences are missing
- Issue can occur after a fresh installation or after upgrade (especially to Windchill PDMLink 12.0)
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