Article - CS225163

Method Server log contains "Preference with key '/com/ptc/tml/ExternalImportFolder' is null" during startup of Windchill PDMLink

Modified: 06-Apr-2022   

Applies To

  • Windchill PDMLink 10.2 to 12.0
  • Windchill ProjectLink 10.2 to 12.0
  • Pro/INTRALINK 8.x + 10.2 to 12.0
  • Windchill PDM Essentials 10.2 to 12.0
  • PTC Arbortext Content Manager 10.2 to 12.0


  • Getting error during MethodServer startup:
    • com.ptc.tml.abstraction.PreferenceProvider Administrator - Preference with key '/com/ptc/tml/ExternalImportFolder' is null
      com.ptc.tml.abstraction.PreferenceProvider Administrator - Preference with key '/com/ptc/tml/ImportInterval' is null
      com.ptc.tml.utils.TMLSiteContext Administrator - Unable to evaluate Translation Import Interval; defaulting to 60 minutes.
      com.ptc.tml.TranslationException: Preference /com/ptc/tml/ImportInterval in context Site null or empty; unable to convert to int.
      at com.ptc.tml.abstraction.PreferenceProvider.getIntPreference(
      at com.ptc.tml.utils.TMLSiteContext.getImportInterval(
      at com.ptc.tml.queue.TranslationScheduleQueue.getInterval(
      at com.ptc.tml.queue.TranslationScheduleQueue.scheduleNewJob(
    • ERROR [ajp-nio-] com.ptc.tml.abstraction.PreferenceProvider wcadmin - Preference with key '/com/ptc/tml/TranslatableSoftTypes' is null
      ERROR [ajp-nio-] com.ptc.tml.utils.TMLContext wcadmin - Preference whith following key: /com/ptc/tml/TranslatableSoftTypes does not exist or it's empty
  • Site > Preference Management > Translation Module or Translation Support preferences are missing
  • Issue can occur after a fresh installation or after upgrade (especially to Windchill PDMLink 12.0)
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