Article - CS222394
Error getting "java.lang.NullPointerException: user cannot be null" when installing WPS "Windchill Platform Structures" in Windchill PDMLink
Modified: 24-Dec-2025
Applies To
- Windchill PDMLink 10.2 to 12.1
Description
- Installation of additional component over existing Windchill installation is getting failed
- CPS installation fails
- Error below in file PTCSOLNINSTALLER_PtcInstall.log when installing "Windchill Platform Structures / WPS" :
DEBUG <DATE> - Installation is Aborting. The installation cannot continue. DEBUG <DATE> - Installation is Aborting. The installation cannot continue. FATAL <DATE> - Aborting installation. FATAL <DATE> - Installation is Aborting. The installation cannot continue. FATAL <DATE> - java.lang.NullPointerException: user can not be null FATAL <DATE> - aborting: original exit_code = 2 FATAL <DATE> - aborting: normalized exit_code = 2
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