Article - CS221217
Installation fails with error "Unable to delete directory <Windchill_home>\srclib\TEMP" in Windchill PDMLink
Modified: 28-Aug-2025
Applies To
- Windchill PDMLink 9.1 to 13.0
- Pro/INTRALINK 8.x + 9.1 to 12.0
- Windchill MPMLink 12.0 to 13.0
Description
- Patch installation fails with error
INFO date/time - D:\ptc\Windchill_11.0\Windchill\srclib\infoenginejars.xml:163: Unable to delete directory D:\ptc\Windchill_11.0\Windchill\srclib\TEMP
- Replica server installation using the PSI fails with error following
- Failed to update Fileserver to CPSXXX with error following
Unable to delete directory D:\ptc\Windchill_11.x\Windchill\srclib\TEMP
- PTC Solutions Installer (PSI) for Windchill PDMLink fails at Info*Engine with error
Unable to delete directory <Windchill_home>\srclib\TEMP
- PSI fails with error
java.lang.exception: deploy failed with return code=1
- PTC Solutions Installer fails with error
unable to delete file C:\Users\Administrator\AppData\Local\Temp\2\064016.tmp\PSI\Disk1\Installxxxxxxx
- PTC Solutions Installer fails regarding Windchill Services module with error:
INFO 02-07-2024 15:28:49 - ################################################### INFO 02-07-2024 15:28:49 - Running wnc Installer INFO 02-07-2024 15:28:49 - ################################################### DEBUG 02-07-2024 15:28:49 - calling executeInstaller(H:\software\windchill\Windchill\12_1_2\MED-60418-CD-121_12-1-2-0_Windchill-Services) DEBUG 02-07-2024 15:28:49 - Processing subinstaller assembly (wnc): timer.start INFO 02-07-2024 15:28:49 - installDebug: Calling subinstaller wnc command INFO 02-07-2024 15:28:49 - Running: H:\software\windchill\Windchill\12_1_2\MED-60418-CD-121_12-1-2-0_Windchill-Services\Disk1\InstData\Windows\NoVM\setup.exe LAX_VM H:\ptc\Java\jdk11.0.17_8\bin\java.exe -f H:\ptc\Windchill_12_1_2\PSI\installer\PSITempProps\wnc-installer.properties -DMULTI_PROGRAM_EXEC=1 INFO 02-07-2024 15:40:08 - Completed: H:\software\windchill\Windchill\12_1_2\MED-60418-CD-121_12-1-2-0_Windchill-Services\Disk1\InstData\Windows\NoVM\setup.exe LAX_VM H:\ptc\Java\jdk11.0.17_8\bin\java.exe -f H:\ptc\Windchill_12_1_2\PSI\installer\PSITempProps\wnc-installer.properties -DMULTI_PROGRAM_EXEC=1 INFO 02-07-2024 15:40:08 - return code = 0 INFO 02-07-2024 15:40:08 - installDebug: end call to subinstaller wnc command DEBUG 02-07-2024 15:40:08 - Installation is Aborting. The installation cannot continue. FATAL 02-07-2024 15:43:07 - Aborting installation. FATAL 02-07-2024 15:43:07 - Installation is Aborting. The installation cannot continue. FATAL 02-07-2024 15:43:07 - wnc installer appears to have failed to start. Its PTC and/or XML log is missing FATAL 02-07-2024 15:43:07 - aborting: original exit_code = 2 FATAL 02-07-2024 15:43:07 - aborting: normalized exit_code = 2 DEBUG 02-07-2024 15:43:07 - Terminating PSI through AbortManager:abort() DEBUG 02-07-2024 15:43:07 - AbortManager: calling ZipLogFileAnalysis 001 DEBUG 02-07-2024 15:43:07 - AbortManager: starting ZipLogFileAnalysis.logAnalysis() DEBUG 02-07-2024 15:43:12 - Completed Log-Analyzer..... DEBUG 02-07-2024 15:43:12 - AbortManager: Done ZipLogFileAnalysis.logAnalysis() DEBUG 02-07-2024 15:43:12 - Installation aborting: passwords redacting ERROR 02-07-2024 15:43:12 - Class path is:jar:file:/C:/Users/Administrator/AppData/Local/Temp/2/I1719903995/InstallerData/Execute.zip!/com/ptc/windchill/install/LogAnalyzer/PasswordRedactor.class DEBUG 02-07-2024 15:43:12 - propsDirStr3 = H\:\\ptc\\Windchill_12_1_2\\Windchill ERROR 02-07-2024 15:43:12 - Property File1 Path is :H:\ptc\Windchill_12_1_2\PSI\installer\PSITempProps ERROR 02-07-2024 15:43:12 - Property File2 Path is :H:\ptc\Windchill_12_1_2\PSI\installer\PSITempProps ERROR 02-07-2024 15:43:12 - subInstallList path is :tomcat,apache,ie,wnc,commonpdm,pdml,sisia,sisipcia,ptlc,winds,pjl,wps,wlp,odata,solr ERROR 02-07-2024 15:43:12 - ArrayList Element is = tomcat ERROR 02-07-2024 15:43:12 - ArrayList Element is = apache ERROR 02-07-2024 15:43:12 - ArrayList Element is = ie ERROR 02-07-2024 15:43:12 - ArrayList Element is = wnc ERROR 02-07-2024 15:43:12 - ArrayList Element is = commonpdm ERROR 02-07-2024 15:43:12 - ArrayList Element is = pdml ERROR 02-07-2024 15:43:12 - ArrayList Element is = sisia ERROR 02-07-2024 15:43:12 - ArrayList Element is = sisipcia ERROR 02-07-2024 15:43:12 - ArrayList Element is = ptlc ERROR 02-07-2024 15:43:12 - ArrayList Element is = winds ERROR 02-07-2024 15:43:12 - ArrayList Element is = pjl ERROR 02-07-2024 15:43:12 - ArrayList Element is = wps ERROR 02-07-2024 15:43:12 - ArrayList Element is = wlp ERROR 02-07-2024 15:43:12 - ArrayList Element is = odata ERROR 02-07-2024 15:43:12 - ArrayList Element is = solr DEBUG 02-07-2024 15:43:12 - PasswordRedactor.redactPasswords():begin DEBUG 02-07-2024 15:43:12 - PasswordRedactor.redactPasswordsFromInstallerLoadpointLogs:begin ERROR 02-07-2024 15:43:12 - subInstallList path is:tomcat,apache,ie,wnc,commonpdm,pdml,sisia,sisipcia,ptlc,winds,pjl,wps,wlp,odata,solr DEBUG 02-07-2024 15:43:12 - PasswordRedactor.getAllLogFilesToRedactViaInstallerLoadpoints():begin DEBUG 02-07-2024 15:43:12 - getAllLogFilesToRedactViaInstallerLoadpoints.The size of assemblyArray is=15 DEBUG 02-07-2024 15:43:12 - getAllLogFilesToRedactViaInstallerLoadpoints assembId=tomcat DEBUG 02-07-2024 15:43:12 - propsDirStr3 = H\:\\ptc\\Windchill_12_1_2\\Windchill\\tomcat DEBUG 02-07-2024 15:43:12 - getAllLogFilesToRedactViaInstallerLoadpoints loadPointDirPath'H\:\\ptc\\Windchill_12_1_2\\Windchill\\tomcat' DEBUG 02-07-2024 15:43:12 - getAllLogFilesToRedactViaInstallerLoadpoints assembId=apache ......... DEBUG 02-07-2024 15:43:12 - PasswordRedactor.getTempFile is returning=C:\Users\Administrator\AppData\Local\Temp\2\APACHE_PtcInstall.log11763051397834330508.redacted DEBUG 02-07-2024 15:43:12 - PasswordRedactor.redactLogFiles wrote to file=C:\Users\Administrator\AppData\Local\Temp\2\APACHE_PtcInstall.log11763051397834330508.redacted DEBUG 02-07-2024 15:43:12 - Error caught in PasswordRedactor.redactLogFile, while redacting file: Input length = 1 java.nio.charset.MalformedInputException: Input length = 1 at java.nio.charset.CoderResult.throwException(CoderResult.java:274) ~[?:?] at sun.nio.cs.StreamDecoder.implRead(StreamDecoder.java:339) ~[?:?] at sun.nio.cs.StreamDecoder.read(StreamDecoder.java:178) ~[?:?] at java.io.InputStreamReader.read(InputStreamReader.java:181) ~[?:?] at java.io.BufferedReader.fill(BufferedReader.java:161) ~[?:?] at java.io.BufferedReader.readLine(BufferedReader.java:326) ~[?:?] at java.io.BufferedReader.readLine(BufferedReader.java:392) ~[?:?]
- PTC Solutions Installer fails with error
DEBUG date/time - PasswordRedactor.getTempFile is returning=C:\Users\Administrator\AppData\Local\Temp\2\PTCSOLNINSTALLER_PtcInstall.log12547030174489377875.redacted DEBUG date/time - PasswordRedactor.redactLogFiles wrote to file=C:\Users\Administrator\AppData\Local\Temp\2\PTCSOLNINSTALLER_PtcInstall.log12547030174489377875.redacted DEBUG date/time - Error caught in PasswordRedactor.redactLogFile, while redacting file: Input length = 1 java.nio.charset.MalformedInputException: Input length = 1 at java.nio.charset.CoderResult.throwException(CoderResult.java:274) ~[?:?] at sun.nio.cs.StreamDecoder.implRead(StreamDecoder.java:339) ~[?:?] at sun.nio.cs.StreamDecoder.read(StreamDecoder.java:178) ~[?:?] at java.io.InputStreamReader.read(InputStreamReader.java:181) ~[?:?] at java.io.BufferedReader.fill(BufferedReader.java:161) ~[?:?] at java.io.BufferedReader.readLine(BufferedReader.java:326) ~[?:?] at java.io.BufferedReader.readLine(BufferedReader.java:392) ~[?:?] at com.ptc.windchill.install.LogAnalyzer.PasswordRedactor.redactLogFile(PasswordRedactor.java:500) ~[Execute.zip:?] at com.ptc.windchill.install.LogAnalyzer.PasswordRedactor.redactLogFiles(PasswordRedactor.java:449) ~[Execute.zip:?] at com.ptc.windchill.install.LogAnalyzer.PasswordRedactor.redactPasswordsFromTempDirLogs(PasswordRedactor.java:828) ~[Execute.zip:?] at com.ptc.windchill.install.LogAnalyzer.PasswordRedactor.redactPasswords(PasswordRedactor.java:647) ~[Execute.zip:?] at com.ptc.windchill.install.suite.errorHandling.AbortManager.abort(AbortManager.java:242) ~[Execute.zip:?] at com.ptc.windchill.install.suite.errorHandling.AbortManager.abortInstallation(AbortManager.java:103) ~[Execute.zip:?] at com.ptc.windchill.install.suite.WindchillLoaderManagerImpl.runWindchillLoader(WindchillLoaderManagerImpl.java:669) ~[Execute.zip:?] at com.ptc.windchill.install.suite.WindchillLoaderManagerImpl.loadData(WindchillLoaderManagerImpl.java:577) ~[Execute.zip:?] at com.ptc.windchill.install.suite.WindchillLoaderManagerImpl.loadSubinstallerData(WindchillLoaderManagerImpl.java:268) ~[Execute.zip:?] at com.ptc.windchill.install.suite.WindchillLoaderManagerImpl.process(WindchillLoaderManagerImpl.java:143) ~[Execute.zip:?] at com.ptc.windchill.install.suite.WindchillLoaderManager.process(WindchillLoaderManager.java:40) ~[Execute.zip:?] at com.ptc.windchill.install.framework.InstallAction.run(InstallAction.java:512) ~[Execute.zip:?] at com.ptc.windchill.install.framework.InstallAction.install(InstallAction.java:330) ~[Execute.zip:?] at com.zerog.ia.installer.actions.CustomAction.installSelf(Unknown Source) ~[IAClasses.zip:?] at com.zerog.ia.installer.InstallablePiece.install(Unknown Source) ~[IAClasses.zip:?] at com.zerog.ia.installer.InstallablePiece.install(Unknown Source) ~[IAClasses.zip:?] at com.zerog.ia.installer.InstallablePiece.install(Unknown Source) ~[IAClasses.zip:?] at com.zerog.ia.installer.InstallablePiece.install(Unknown Source) ~[IAClasses.zip:?] at com.zerog.ia.installer.GhostDirectory.install(Unknown Source) ~[IAClasses.zip:?] at com.zerog.ia.installer.InstallablePiece.install(Unknown Source) ~[IAClasses.zip:?] at com.zerog.ia.installer.Installer.install(Unknown Source) ~[IAClasses.zip:?] at com.zerog.ia.installer.actions.InstallProgressAction.ae(Unknown Source) ~[IAClasses.zip:?] at com.zerog.ia.installer.actions.ProgressPanelAction$1.run(Unknown Source) ~[IAClasses.zip:?] DEBUG date/time - IOException: DEBUG date/time - java.nio.charset.MalformedInputException: Input length = 1 DEBUG date/time - IOException: DEBUG date/time - java.nio.charset.MalformedInputException: Input length = 1 DEBUG date/time - PasswordRedactor.redactLogFiles, error caught: C:\Users\Administrator\AppData\Local\Temp\2\PTCSOLNINSTALLER_PtcInstall.log: The process cannot access the file because it is being used by another process java.nio.file.FileSystemException: C:\Users\Administrator\AppData\Local\Temp\2\PTCSOLNINSTALLER_PtcInstall.log: The process cannot access the file because it is being used by another process at sun.nio.fs.WindowsException.translateToIOException(WindowsException.java:92) ~[?:?] at sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:103) ~[?:?] at sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:108) ~[?:?] at sun.nio.fs.WindowsFileSystemProvider.implDelete(WindowsFileSystemProvider.java:274) ~[?:?] at sun.nio.fs.AbstractFileSystemProvider.deleteIfExists(AbstractFileSystemProvider.java:110) ~[?:?] at java.nio.file.Files.deleteIfExists(Files.java:1181) ~[?:?] ............ DEBUG date/time - PasswordRedactor. redactPropertyFiles: end DEBUG date/time - redactPasswordsFromTempDirProps:end DEBUG date/time - PasswordRedactor.redactPasswords():end DEBUG date/time - Installation aborted: passwords redacted DEBUG date/time - SHUTDOWN REQUESTED DEBUG date/time - (X) commiting registry DEBUG date/time - (X) shutting down service manager DEBUG date/time - (X) cleaning up temporary directories DEBUG date/time - Exiting with exit code: 2 DEBUG date/time - java.lang.NullPointerException DEBUG date/time - cleanUp() DEBUG date/time - calling cleanUpWin32()
- CPS installation failed with error
java.lang.exception: deploy failed with return code=1
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