Article - CS219459
Opening attachments from Integrity Lifecycle Manager attachment link does not work
Modified: 05-Jun-2023
Applies To
- PTC RV&S (formerly Integrity Lifecycle Manager) 10.6 to 13.1
Description
- Under certain circumstances opening attachments from attachment links in text fields in Integrity Lifecycle Manager will not work properly, e.g.
- When opening Word document attachment link, while Word is already running, Word will return:
This file could not be found (C:\Users\...\Temp\<doc name>.docx) - Opening email attachments for e.g. Outlook or Lotus Notes, the email application itself will report errors stating not being able to open/find the attachment, such as
- File does not exist: <path to downloaded file in temp folder>
- The command line argument is not valid. Verify the switch you are using.
- Unable to find path to the server. Check that your network connection is working...
- When opening Word document attachment link, while Word is already running, Word will return:
- It only happens working with the installed Integrity Lifecycle Manager client
- WebUI is working properly
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