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Article - CS218859

"Part Structure" tab page shows "Collector cache <ID> not found" error in Windchill PDMLink

Modified: 09-Sep-2025   


Applies To

  • Windchill PDMLink 10.2 to 12.1

Description

  • Part Structure tab page shows message reporting a lost cache
Collector cache <ID> not found
  • Structure page stays untouched overnight and the next day this error occurs
  • Retrun Load Failed error in Structrue page
  • User receives error for "collector cache not found" when expanding the structure tab for a part as below:

  • Errors in MethodServer log
com.ptc.core.htmlcomp.collection.engine.StandardUICollectionService username - StandardUICollectionService.resetCollection :: wt.util.WTException: Collector cache was lost
wt.util.WTException: Collector cache was lost
at com.ptc.core.htmlcomp.collection.engine.CollectorCacheServerHelper.getCollectorCache(CollectorCacheServerHelper.java:170)
at com.ptc.core.htmlcomp.collection.engine.StandardUICollectionService.resetCollection(StandardUICollectionService.java:208)
at sun.reflect.GeneratedMethodAccessor1298.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at wt.services.ServiceFactory$ServerInvocationHandler.invoke(ServiceFactory.java:399)
at com.sun.proxy.$Proxy156.resetCollection(Unknown Source)
at com.ptc.cat.ops.server.internal.ClearCollectorCacheOperation.run(ClearCollectorCacheOperation.java:28)
at com.ptc.cat.ops.server.DefaultOperationDispatcher.dispatch(DefaultOperationDispatcher.java:145)
at sun.reflect.GeneratedMethodAccessor3402.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at com.google.gwt.user.server.rpc.RPC.invokeAndEncodeResponse(RPC.java:562)
at com.google.gwt.user.server.rpc.RPC.invokeAndEncodeResponse(RPC.java:544)
at com.ptc.mvc.gwt.GwtHandlerAdapter.processCall(GwtHandlerAdapter.java:162)
at com.google.gwt.user.server.rpc.RemoteServiceServlet.processPost(RemoteServiceServlet.java:224)
at com.google.gwt.user.server.rpc.AbstractRemoteServiceServlet.doPost(AbstractRemoteServiceServlet.java:62)
at com.ptc.mvc.gwt.GwtHandlerAdapter.handle(GwtHandlerAdapter.java:117)
at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:919)
at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:851)
at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:953)
at org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:855)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:650)
at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:829)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at wt.httpgw.filter.WTContextBeanFilter.doWithWtContextBeanHandler(WTContextBeanFilter.java:104)
at wt.httpgw.filter.WTContextBeanFilter.doFilter(WTContextBeanFilter.java:58)
...
ERROR [ajp-bio-8011-exec-3] com.ptc.cat.ops.server.DefaultOperationDispatcher rdviewer - Collector cache 6252190 not found
wt.util.WTException: Collector cache 6252190 not found
at com.ptc.core.htmlcomp.collection.engine.StandardUICollectionService.resetCollection(StandardUICollectionService.java:228)
at sun.reflect.GeneratedMethodAccessor1298.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at wt.services.ServiceFactory$ServerInvocationHandler.invoke(ServiceFactory.java:399)
at com.sun.proxy.$Proxy156.resetCollection(Unknown Source)
at com.ptc.cat.ops.server.internal.ClearCollectorCacheOperation.run(ClearCollectorCacheOperation.java:28)
at com.ptc.cat.ops.server.DefaultOperationDispatcher.dispatch(DefaultOperationDispatcher.java:145)
at sun.reflect.GeneratedMethodAccessor3402.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at com.google.gwt.user.server.rpc.RPC.invokeAndEncodeResponse(RPC.java:562)
at com.google.gwt.user.server.rpc.RPC.invokeAndEncodeResponse(RPC.java:544)
at com.ptc.mvc.gwt.GwtHandlerAdapter.processCall(GwtHandlerAdapter.java:162)
at com.google.gwt.user.server.rpc.RemoteServiceServlet.processPost(RemoteServiceServlet.java:224)
at com.google.gwt.user.server.rpc.AbstractRemoteServiceServlet.doPost(AbstractRemoteServiceServlet.java:62)
at com.ptc.mvc.gwt.GwtHandlerAdapter.handle(GwtHandlerAdapter.java:117)
at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:919)
at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:851)
at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:953)
at org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:855)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:650)
at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:829)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at wt.httpgw.filter.WTContextBeanFilter.doWithWtContextBeanHandler(WTContextBeanFilter.java:104)
at wt.httpgw.filter.WTContextBeanFilter.doFilter(WTContextBeanFilter.java:58)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at wt.servlet.CompressionFilter.doFilter(CompressionFilter.java:301)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at wt.servlet.RequestInterrupter.doFilter(RequestInterrupter.java:335)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at wt.servlet.ServletRequestMonitor.doFilter(ServletRequestMonitor.java:1652)
at wt.servlet.ServletRequestMonitorFilter.doFilter(ServletRequestMonitorFilter.java:56)
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