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Article - CS216221

SolR becomes unresponsive and crashes generating dump files in Windchill PDMLink

Modified: 07-Apr-2016   


Applies To

  • Windchill PDMLink 10.2 M020 to M032

Description

  • SolR becomes unresponsive and crashes generating dump files 
  • hs_err_pidXXXX.log files are generated under user temp directory, stack observed is similar to
Stack: [0x000000093dc90000,0x000000093dd90000],  sp=0x000000093dd8cec0,  free space=1011k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C  [btrlpcoreD75.dll+0x18a26]
j  com.basistech.rlp.ContextImplementation.process([CIILcom/basistech/util/LanguageCode;)V+22
j  com.basistech.rlp.ContextImplementation.process(Ljava/nio/CharBuffer;Lcom/basistech/util/LanguageCode;)V+86
j  com.basistech.rlp.lucene.RLPTokenizerBase.process(Ljava/nio/CharBuffer;)V+84
j  com.basistech.rlp.lucene.RLPTokenizerBase.pullTokensIfNeeded()Z+42
j  com.basistech.rlp.lucene.RLPTokenizer.incrementToken()Z+1
j  org.apache.lucene.analysis.LowerCaseFilter.incrementToken()Z+4
j  org.apache.lucene.index.DocInverterPerField.processFields([Lorg/apache/lucene/document/Fieldable;I)V+455
j  org.apache.lucene.index.DocFieldProcessorPerThread.processDocument()Lorg/apache/lucene/index/DocumentsWriter$DocWriter;+560
 
  • Below errors are observed in BackgroundMethodserver logs,
          ERROR [IndexQueue1.PollingThread] wt.index.IndexingServiceImpl Administrator - processIndexRequest : IndexingException
           java.lang.NullPointerException
           at wt.index.builder.IndexObjectBuilderFactory.getIndexObjectBuilder(IndexObjectBuilderFactory.java:49)
           at wt.index.AbstractIndexServiceDelegate.index(AbstractIndexServiceDelegate.java:373)
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