Article - CS215999
How to change memory/heap size due to "OutOfMemory" errors for AutoPilot or WebUI in Servigistics
Modified: 09-Apr-2025
Applies To
- Servigistics Service Parts Management 9.4.7 to 13.0.1.4
- Servigistics Service Parts Pricing 10.6 to 13.0.1.4
- This article only includes the Tomcat web application as WebUI container, does not discuss the case that using WebLogic, Websphere or any other web application
- Max memory is set to 1024m (1 GB) by default. The increased value should be less than the total available memory on the system to avoid any issues with other applications
Description
- How to change memory/heap size for AutoPilot or WebUI processes
- How to increase maximum heap size for AutoPilot or WebUI processes
- Autopilot process fails with Out Of Memory error
- Autopilot.log contains:
ERROR com.Servigistics.Util.EventLog - Task <Autopilot Process Name> failed with message: Java heap space java.lang.OutOfMemoryError: Java heap space out of memory error ERROR com.svg.meo - EXCEPTION: java.util.concurrent.ExecutionException: java.lang.Exception: com.svg.core.exception.UncheckedException: java.lang.OutOfMemoryError: GC overhead limit exceeded
- WebUI service crashes with Out Of Memory error
- WebUI.log contains:
ERROR com.svg.core.web.imports.BulkImport - GC overhead limit exceeded java.lang.OutOfMemoryError: GC overhead limit exceeded
- How to increase maximum memory/heap size allocated to WebUI process
- How to increase maximum memory/heap size allocated to AutoPilot process
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