Article - CS209058

Theorem CADverter: 'By Worker' Thumbnail Generation for the PDF viewables of a CATIA V5 CATDrawing is failing

Modified: 16-May-2023   

Applies To

  • Creo View Adapters 3.0 to 9.0
  • Windchill PDMLink 10.0 to 12.1
  • Windchill ProjectLink 10.0 to 12.1
  • Pro/INTRALINK 8.x + 10.0 to 12.1
  • Windchill PDM Essentials 10.0 to 12.1
  • PTC Arbortext Content Manager 10.0 to 12.1
  • Theorem Visualize 3D (CADverter) 19.4 and above
  • Dassault CATIA V5
  • Visualization Services (WVS)


  • What changes were made at the Theorem 18.2 CADverter release that prevent generation of the PDF (2D) Thumbnail Image in this and all subsequent CADverter releases?
  • Why is my Theorem CADverter failing to generate 2D Thumbnail Images for CATIA V5 CATDrawings published as PDF Representations?
  • 2D Thumbnail images for CATDrawing files are not being created by the CATIA V5 CAD Worker and are instead failing over to server-side thumbgen
  • The Theorem CADverter based CATIA V5 worker can no longer generate Thumbnails for PDF files
  • I need a way of configuring the CATIA V5 CAD worker to create Thumbnails for CATDrawings published as PDF, because my Windchill server is on Linux (RHEL) and cannot generate them either
  • Why is CATIA V5 CAD Worker Thumbnail Generator failing with the following error for Drawings:
catia5_pv Error:13023: Thumbnail generation failed
  • The verbose logging for the Thumbnail Generator reports the following error:
pvsthumb Error:42021: Initialization error. Cannot load pdf libraries
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