Article - CS209058
SpinFire Convert: 'By Worker' Thumbnail Generation for the PDF viewables of a CATIA V5 CATDrawing is failing
Modified: 31-Mar-2026
Applies To
- Creo View Adapters 3.0 to 12.1
- Windchill PDMLink 10.0 to 13.1
- Theorem Visualize 3D (CADverter) 19.4 to 27.2
- Tech Soft 3D SpinFire Convert 28.0 and above
- Dassault CATIA V5
- Visualization Services (WVS)
Description
- What changes were made at the Theorem 18.2 CADverter release that prevent generation of the PDF (2D) Thumbnail Image in this and all subsequent CADverter releases?
- Why is my Tech Soft 3D SpinFire Convert failing to generate 2D Thumbnail Images for CATIA V5 CATDrawings published as PDF Representations?
- 2D Thumbnail images for CATDrawing files are not being created by the CATIA V5 CAD Worker and are instead failing over to server-side thumbnail generation
- The Tech Soft 3D SpinFire Convert based CATIA V5 worker can no longer generate Thumbnails for PDF files
- How to configure the CATIA V5 CAD worker to create Thumbnails for CATDrawings published as PDF, because my Windchill server is on Linux (RHEL) and cannot generate them either
- Why is CATIA V5 CAD Worker Thumbnail Generator failing with the following error for Drawings:
catia5_pv Error:13023: Thumbnail generation failed - The verbose logging for the Thumbnail Generator reports the following error:
pvsthumb Error:42021: Initialization error. Cannot load pdf libraries - Publishing CATDrawing with Output Type set to PDF is successful with the following job details, but no thumbnail is generated
Catia5_Access CreoView_Write Generating Output Generating thumbnail $(wt.home)/<temp folder>/###.pvs Drawing Processing Returned: $(wt.home)/<temp folder>/###.pvs Start Store Drawing Viewable Files Retrieving Additional Files No Thumbnail Created by Server
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