Article - CS203438
  1 Votes

Windchill Workgroup Manager or Creo Parametric goes off line due to issues with network connectivity

Modified: 17-Sep-2019   

Applies To

  • Windchill PDMLink 10.2 to 11.2
  • Windchill ProjectLink 10.2 to 11.2
  • Windchill PDM Essentials 10.2 to 11.2
  • Pro/INTRALINK 8.x + 10.2 to 11.2
  • Pro/ENGINEER and Creo Elements/Pro Wildfire 4.0 to Wildfire 5.0
  • Creo Parametric 1.0 to 6.0
  • Windchill Workgroup Manager

Description

  • Clients go offline attempting to communicate with the Windchill server
​​Attention - Connection to server is unavailable!
Working with a workspace, which is not connected to a server, is limited.
Saved files will become out-of-synch with workspace cache.
When server becomes available, save again any object which is out-of-synch with workspace.
Tools-Synchronize is also possible, however, will overwrite files saved while disconnected.

 
Attention - Connection to server is unavailable!

Server is unavailable at this time
The contents of this folder are not available

 
Server is unavailable at this time
  • Debug client logs may report messages like the following
Uwgm.log:
ServerCache: UwgmServerCache_i::execute: Cip Exception: 'Binary serialization error: Unable to complete output to HTTP stream.'
ServerCache: UwgmServerCache_i::signalTransactionError (error='Binary serialization error: Unable to complete output to HTTP stream.', connected=1, contacted=1)
ServerCache: UwgmServerCache_i::makeFirstServerConnection FAILED
ServerCache: UwgmServerCache_i::makeFirstServerConnection: CIP Exception: SOAP Client Error: Failed to open SOAP RPC call response stream.
ServerCache: UwgmServerCache_i::signalTransactionError (error='SOAP Client Error: Failed to open SOAP RPC call response stream.', connected=1, contacted=0)

Applog.log or xtop.log:
BSC_LOG: OnStopBinding Failed with result = 800c0005
BSC_LOG: [4f98cc0][valid=1][code=599] OnStopBinding END
  • Switching the client network connection from wireless to wired connection causes issues with Windows network routing that results in the client machine not being able to resolve the IP address of the Windchill server:
    • Start up the Workgroup Manager, connect to http://<server>/Windchill, register the server, create and save a model with a CAD Application
    • Put the machine to sleep
    • Undock the machine
    • Enable wifi network adapter and connection
    • Machine goes to sleep
    • Wake up the machine
    • Open a web browser and log into the network via a VPN connection
    • Confirm the Workspace iss available
    • Machine goes to sleep
    • Dock the machine
    • Wake up the machine
    • Attempt to refresh the Workspace fails with an offline message, the client machine does not have a route to other machines and DNS lookups fail
    This is a PDF version of Article CS203438 and may be out of date. For the latest version click https://www.ptc.com/en/support/article/CS203438