Article - CS200112
Error "The signature from xxx, signed at yyy, received at zzz, is already used" when using "Save Image As" from Firefox browser to download image files in Windchill PDMLink
Modified: 19-Sep-2025
Applies To
- Windchill PDMLink 10.0 to 12.1
- Mozilla Firefox
Description
- Error "The signature from xxx, signed at yyy, received at zzz, is already used" when using "Save Image As" from Mozilla Firefox browser to download image files
- Error The signature from xxx, signed at yyy, received at zzz, is already used when using Save Image As from the Mozilla Firefox browser to download image files
- Viewing images from Windchillin Mozilla Firefox, the following error message appears in the Method Server logs:
Error in doDirectDownload (wt.intersvrcom.intersvrcomResource/46) wt.wrmf.transport.WTTransportException: The signature from xxx, signed at yyy, received at zzz, is already used.Please retry the operation. If the error persists please contact the system administrator at wt.intersvrcom.URLAuthenticator.checkAuthentication(URLAuthenticator.java:270) at wt.fv.master.StandardMasterService.doDirectDownload(StandardMasterService.java:3285) ...
- Prevents users from downloading images using Firefox by right-clicking and selecting Save Image As, correct file is not downloaded
- Unable to view or download video files using Firefox
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