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Article - CS19706

The Windchill server becomes unavailable when trying to perform add to workspace, refresh and other actions when working in a linked session to Creo Parametric or in Windchill Workgroup Manager

Modified: 23-Jul-2025   


Applies To

  • Windchill PDMLink 6.2 to 13.0
  • Windchill ProjectLink 6.2 to 13.0
  • Windchill PDM Essentials 10.1 to 12.0
  • Pro/INTRALINK 8.x + 8.0 to 11.2
  • Creo Parametric 1.0 to 12.4
  • Pro/ENGINEER and Creo Elements/Pro Wildfire 2.0 to Wildfire 5.0
  • Creo+
  • Internet Explorer embedded browser
  • Windchill Workgroup Manager

Description

  • The Windchill server becomes unavailable when trying to perform Add to Workspace, create a new documents, refresh and other actions when working in a linked session
  • What is an optimal webserver Keep-Alive Timeout value for the Creo Parametric or Windchill Workgroup Manager embedded Internet Explorer browser to prevent offline sessions?
  • Windchill server disconnects randomly
  • Creo Parametric linked with Windchill session hangs if it is idle for more than hours
  • PDM Operations fail and clients go offline with messages in the embedded browser, uwgm.log or Methodserver logs:
The server is currently unavailable. Do you want to switch to offline mode?

SOAP Client Error: Failed to open SOAP RPC call response stream

UwgmServerCache::execute failed
UwgmException caught: CIP SOAP Client: Server error (RC=500 Reason="Internal Server Error")

OnStopBinding Failed with result = 800c0008

Code=500

javax.xml.soap.SOAPException: org.xml.sax.SAXParseException: Premature end of file.
 at com.infoengine.soap.util.IESOAPUtils.generateSAXRequest(IESOAPUtils.java:367)

org.apache.jk.core.MsgContext action
WARNING: Error sending end packet
java.net.SocketException: Connection reset by peer: socket write error
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