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Article - CS195379

Failed to start Cognos with error: "DPR-1035 Dispatcher detected an error" in Windchill PDMLink

Modified: 07-Sep-2021   


Applies To

  • Windchill PDMLink 10.2 F000 to 11.1
  • Linux

Description

  • Failed to start Cognos BI with error: DPR-1035 Dispatcher detected an error
  • cogserver.log:
FATAL [m.cognos.pogo.reportservice.ProcessManager] Thread-51: External Report Server process BIBusTKServerMain cannot be started java.io.IOException: Process BIBusTKServerMain failed to start properly.       
        at com.cognos.pogo.reportservice.ReportServerProcess.getProcessOutput(ReportServerProcess.java:182)
        at com.cognos.pogo.reportservice.ReportServerProcess.start(ReportServerProcess.java:125)
        at com.cognos.metadataService.bibusHandler.mdprovider.MDProviderProcess.start(MDProviderProcess.java:58)
        at com.cognos.pogo.reportservice.ProcessFacade.createServerProcess(ProcessFacade.java:275)
  • Unable to install Cognos WBR along with Windchill PDMLink 11.1 on Linux
  • Cognos Installation fails on Linux
  • WBR_PtcInstall.log:
DEBUG  End: com.ptc.windchill.install.rules.OnLinuxRule @ 41736799 ----- 
DEBUG   Craetign directory logs in Reporting\installer: 'mkdir /ptc/Windchill_11.1/Reporting1/../Reporting/installer/logs'
-------------------------------------------------------------------------------------------------------------
Standard output: 
Error output: mkdir: cannot create directory ‘/ptc/Windchill_11.1/Reporting/installer/logs’: File exists

Exit code: 1
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Cognos11G: INSTALL_SUCCESS is SUCCESS
------------------------------------------------------------------------------------------------------------------------------ 
DEBUG  2018-03-22 11:32:43 - ----------------------------------------------------------------------------------------------------------------------------
Cognos11: Reset varibale proeprty USER_INSTALL_DIR to /ptc/Windchill_11.1/Reporting
------------------------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------------------
Cognos11H: INSTALL_SUCCESS is SUCCESS
------------------------------------------------------------------------------------------------------------------------------ 
DEBUG  2018-03-22 11:32:43 - checkStreams: product_log_file_name = WBR_PtcInstall.log 
DEBUG  2018-03-22 11:32:43 - checkStreams: ia_product_log_file_name = WBR_InstallLog.xml 
DEBUG  2018-03-22 11:32:43 - --- Start: com.ptc.windchill.install.framework.InstallerAborter @ 1340832443 ----- 
DEBUG  2018-03-22 11:32:43 - Product install dir is /ptc/Windchill_11.1/Reporting. 
DEBUG  2018-03-22 11:32:43 - Fixing up variable arrays... 
DEBUG  2018-03-22 11:32:43 - Done fixing up variable arrays. 
DEBUG  2018-03-22 11:32:43 - CHOSEN_INSTALL_SET=Custom 
DEBUG  2018-03-22 11:32:43 - CHOSEN_INSTALL_FEATURE_LIST=CORE,CFGORACLE 
DEBUG  2018-03-22 11:32:43 - Cognos Business Intelligence installation failed.  Aborting Windchill Business Reporting installer. 
DEBUG  2018-03-22 11:32:43 - The installation is aborting. 
DEBUG  2018-03-22 11:32:43 - Exiting with return code -1 
DEBUG  2018-03-22 11:32:43 - Installation Aborting 
DEBUG  2018-03-22 11:32:43 - The following 2 logs contain information that may be useful for diagnosing installation problems. Include them in your support requests.  Shutdown the installer before accessing any logs to ensure that they are up to date. 
DEBUG  2018-03-22 11:32:43 -  - /ptc/Windchill_11.1/Reporting1/installer/logs/WBR_PtcInstall.log 
DEBUG  2018-03-22 11:32:43 -  - /ptc/Windchill_11.1/Reporting1/installer/logs/WBR_InstallLog.xml 
DEBUG  2018-03-22 11:32:43 - The installation is aborting. 
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