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Cognos installation failed while loading shared libraries: libXm.so.4: cannot open shared object file: No such file or directory.Exit code: 127 in Windchill PDMLink

Modified: 25-May-2018   


Applies To

  • Windchill PDMLink 10.2 to 11.0 M030

Description

  • Cognos installation failed while loading shared libraries: libXm.so.4: cannot open shared object file: No such file or directory.Exit code: 127
Error :-
Error output: /opt/mount1/Staging/windchill_M020_Installables/BusinessReportingLanguagePack/Disk1/InstData/GenericUnix/NoVM/../../../../Disk1/Cognos/linuxi38664h/issetup: error while loading shared libraries: libXm.so.4: cannot open shared object file: No such file or directory
  • PSI fails to install Cognos on Linux machine with following errors:
Error in WBRL_PtcInstall.log :-

Executing '/data/staging-area/MED-60704-CD-110_F000_WBRL/Disk1/InstData/GenericUnix/NoVM/../../../../Disk1/Cognos/linuxi38664h/issetup -s /app/local/pXX/pdm/Windchill_11.0/Reporting/cognosLang.properties' 
DEBUG  2018-05-23 08:51:31 - Command.run(): Cannot run program "/data/staging-area/MED-60704-CD-110_F000_WBRL/Disk1/InstData/GenericUnix/NoVM/../../../../Disk1/Cognos/linuxi38664h/issetup": error=2, No such file or directory 
DEBUG  2018-05-23 08:51:31 - Installer: pass 0: deferred: com.zerog.ia.installer.actions.Exec -- Execute Command: "/data/staging-area/MED-60704-CD-110_F000_WBRL/Disk1/InstData/GenericUnix/NoVM/../../../../Disk1/Cognos/linuxi38664h/issetup" -s /app/local/pXX/pdm/Windchill_11.0/Reporting/cognosLang.properties 
DEBUG  2018-05-23 08:51:31 - - Cognos Language Pack installation results -
Standard output: 
Error output: 
Exit code: -1 

Error in WBR_PtcInstall.log :-

Executing: '/data/staging-area/MED-60704-CD-110_M010_WBR/Disk1/InstData/Linux/NoVM/../../../../Disk1/Cognos/linuxi38664h/issetup -s /app/local/pXX/pdm/Windchill_11.0/Reporting/cognosBI.properties' 
DEBUG  2018-05-23 08:51:12 - Command.run(): Cannot run program "/data/staging-area/MED-60704-CD-110_M010_WBR/Disk1/InstData/Linux/NoVM/../../../../Disk1/Cognos/linuxi38664h/issetup": error=2, No such file or directory 
DEBUG  2018-05-23 08:51:12 - Installer: pass 0: deferred: com.zerog.ia.installer.actions.Exec -- Execute Command: "/data/staging-area/MED-60704-CD-110_M010_WBR/Disk1/InstData/Linux/NoVM/../../../../Disk1/Cognos/linuxi38664h/issetup" -s /app/local/pXX/pdm/Windchill_11.0/Reporting/cognosBI.properties 
DEBUG  2018-05-23 08:51:12 - - Cognos BI installation results -
Standard output: 
Error output: 
Exit code: -1 
  • When execute the issetup directly from linux machine , it throws following error:
'/lib/ld-linux.so.2: bad ELF interpreter: No such file or directory'
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