Article - CS19254

Tomcat and/or method server does not start with the error "javax.naming.CommunicationException: ***.com:389" in Windchill

Modified: 06-Aug-2021   

Applies To

  • Windchill PDMLink 9.0 to 12.0
  • Windchill ProjectLink 9.0 to 12.0
  • Pro/INTRALINK 8.x + 9.0 to 12.0
  • Windchill PDM Essentials 9.0 to 12.0
  • PTC Arbortext Content Manager 9.0 to 12.0


  • During Windchill startup, the Method Server exits prematurely with the following error in the Method Server log:
javax.naming.CommunicationException: ***.com:389"  [Root exception is Connection refused: connect]
  • In Windchill 9.1 or older, Tomcat may also fail to start with the same error in localhost.###.log or windchill.log under <Tomcat>/logs/
  • After restart server, method server can not start up
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