Article - CS189622

Critical Patch Set (CPS) installation is aborting while updating existing installation in Windchill PDMLink

Modified: 17-Feb-2022   


Applies To

  • Windchill PDMLink 12.0.2.1
  • Windchill PDMLink 10.2 to 11.0

Description

  • Critical Patch Set (CPS) Installation fails following error:
  • WSP_PtcInstall.log :
DEBUG XXXX-XX-XX XX:XX:XX - BUILD FAILED
<WT_HOME>\Windchill\bin\swmaint.xml:294: Failed to copy <WT_HOME>\Windchill\wtSafeArea\siteMod\codebase\netmarkets\images\Thumbs.db to <WT_HOME>\Windchill\codebase\netmarkets\images\Thumbs.db due to java.io.FileNotFoundException <WT_HOME>\Windchill\codebase\netmarkets\images\Thumbs.db (Access is denied)

OR
DEBUG  2017-05-04 15:03:21 - ERROR: While extracting ZIP file entry: "Upgrade\UpgradePhases\ExecuteServerMigrators\175246258-1286199125848-14093690-94-166-21-130.xml"
DEBUG  2017-05-04 15:03:21 - Exception thrown:
DEBUG  2017-05-04 15:03:21 - java.io.FileNotFoundException: <WT_HOME>\Upgrade\UpgradePhases\ExecuteServerMigrators\175246258-1286199125848-14093690-94-166-21-130.xml (Access is denied)
DEBUG  2017-05-04 15:03:21 - Installing:<WT_HOME>\Upgrade\UpgradePhases\ExecuteServerMigrators\193611215-1274384217770-13185532-193-8-253-132.xml
DEBUG  2017-05-04 15:03:21 - ERROR: While extracting ZIP file entry: "Upgrade\UpgradePhases\ExecuteServerMigrators\193611215-1274384217770-13185532-193-8-253-132.xml"
DEBUG  2017-05-04 15:03:21 - Exception thrown:
DEBUG  2017-05-04 15:03:21 - java.io.FileNotFoundException: <WT_HOME>\Upgrade\UpgradePhases\ExecuteServerMigrators\193611215-1274384217770-13185532-193-8-253-132.xml (Access is denied)
DEBUG  2017-05-04 15:03:21 - Installing: <WT_HOME>\Upgrade\UpgradePhases\ExecuteServerMigrators\237062121-1402928182881-807222895-151-74-253-132.xml
 
  • Critical Patch Set (CPS) update failed for Windchill 12.0.2.2, WSP_InstallLog shows below error 
MOR Content installed files count: 16977 
DEBUG  MOR Content install failed files count: 5 
DEBUG  Install Status: 
DEBUG  success : false 
DEBUG  MOR content directory : D:\Install\WNC12.0.2.0\MED-61006-CD-120_12-0-2-3_12-0-2-3-Bundle\windchill_12.0.2.3_service_pack\Disk1\MORContent 
DEBUG  Load Point : D:\Apps\Ptc\Windchill 
DEBUG  Installed files count : 16977 
DEBUG  Installed failed files count : 5 
DEBUG  Object failed on install : <Windchill>\codebase\config\actions\asps-actions.xml 
DEBUG  Object failed on install : <Windchill>\codebase\config\actions\baseClient-actions.xml 
DEBUG  Object failed on install : <Windchill>\codebase\config\actions\mpm-actions.xml 
DEBUG  Object failed on install : <Windchill>\codebase\config\actions\mapsb-actions.xml 
DEBUG  Object failed on install : <Windchill>\codebase\config\actions\ppb-actions.xml 
DEBUG  java.io.IOException: Total number of object(s) failed on install : 5 
DEBUG  at com.ptc.windchill.install.wsp.UpdateProductsAction.process(UpdateProductsAction.java:204) 
DEBUG  at com.ptc.windchill.install.framework.InstallAction.run(InstallAction.java:469) 
DEBUG  at com.ptc.windchill.install.framework.InstallAction.install(InstallAction.java:314) 
DEBUG  at com.zerog.ia.installer.actions.CustomAction.installSelf(Unknown Source) 
DEBUG  at com.zerog.ia.installer.InstallablePiece.install(Unknown Source) 
DEBUG  at com.zerog.ia.installer.actions.InstallDirectory.install(Unknown Source) 
DEBUG  at com.zerog.ia.installer.InstallablePiece.install(Unknown Source) 
DEBUG  at com.zerog.ia.installer.GhostDirectory.install(Unknown Source) 
DEBUG  at com.zerog.ia.installer.InstallablePiece.install(Unknown Source) 
DEBUG  at com.zerog.ia.installer.Installer.install(Unknown Source) 
DEBUG  at com.zerog.ia.installer.LifeCycleManager.consoleInstallMain(Unknown Source) 
DEBUG  at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source) 
DEBUG  at com.zerog.ia.installer.Main.main(Unknown Source) 
DEBUG  at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) 
DEBUG  at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) 
DEBUG  at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) 
DEBUG  at java.base/java.lang.reflect.Method.invoke(Method.java:566) 
DEBUG  at com.zerog.lax.LAX.launch(Unknown Source) 
DEBUG  at com.zerog.lax.LAX.main(Unknown Source)

 
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