Article - CS18929
Windchill MethodServer.log reports: "wt.wrmf.transport.WTTransportException: The signature from ... was out of date. Please retry the operation" in Windchill PDMLink
Modified: 21-Jul-2025
Applies To
- Windchill PDMLink 8.0 to 13.1
- Windchill Enterprise Systems Integration 11.0 to 12.1
- FlexPLM 11.0 to 12.1
Description
- MethodServer.log (and Tomcat) reports the following errors:
- Suddenly, Vault got into the "Invalid state" by reporting the below error in the Method Server log
wt.wrmf.transport.WTTransportException: The signature from "http://<host>/Windchill/servlet/WindchillGW", signed at "<date>", received at "<date>", was out of date. Please retry the operation. If the error persists please contact the system administrator. wt.fv.master.StandardMasterService.doDirectDownload from <client IP>: (wt.fv.master.masterResource/18) wt.util.WTException: Attempt to access protected content without credentials.
- While clicking the link which is getting generated in custom ESI response file to download files , have error:
The signature from " http://<hostname>/Windchill/servlet/WindchillGW", signed at "<time stamp>", received at "<current system time>", was out of date. Please retry the operation. If the error persists please contact the system administrator.
- Vaulting error when server is downloading image files to add to a Process Plan Illustration:
-
2023-10-05 20:36:11,565 ERROR [ajp-nio-127.0.0.1-8010-exec-914] wt.fv.master {dt.trace_id=871c1648f51f96fb644215b84118b830, dt.span_id=30ca99dc5151ba47, dt.trace_sampled=true} - Error in doDirectDownload (wt.intersvrcom.intersvrcomResource/46) wt.wrmf.transport.WTTransportException: The signature from "https://<server>/Windchill/servlet/WindchillGW", signed at "Thu Oct 05 20:36:04 GMT 2023", received at "Thu Oct 05 20:36:11 GMT 2023", is already used. Please retry the operation. If the error persists please contact the system administrator. - Unable to download files on Google Chrome
- Unable to download the large files and also report the above error
- User needs to authenticate themselves multiple times on the new system
- What is the default URL Timeout for Downloading Primary and Secondary Content ?
- Basic functions like Saving file or File Check-in/Check-out take a significant amount of time to load causing overall slow performance
- Unable to download files on Google Chrome when preference set to replica site
- Downloading content in workspace fails
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