Article - CS18228
Sending E-mails failed with errors "not owned by user" or "553 Mail from must equal authorized user" in Windchill PDMLink
Modified: 18-Jan-2023
Applies To
- Windchill PDMLink 9.1 to 12.1
Description
- Can not send Email through Windchill after setting SMTP authentication
- Error report in method server log: Sender address rejected: not owned by user
- Error report : com.sun.mail.smtp.SMTPSendFailedException: 553 Mail from must equal authorized user
- Error report: com.sun.mail.smtp.SMTPSendFailedException: 553 MI:SUM
- Error report: 553 sorry, from address and authentication account must be the same mailbox
- Error report: DEBUG SMTP: got response code 553, with response: 553 Mail from must equal authorized user
- ERRORS shown in methodserver logs:
DEBUG SMTP: got response code 550, with response: 550 5.7.1 authentication is required .For more information, please visit
- Error shown in methodserver logs with verbose wt.mail.verboseTransport=true
MAIL FROM:<xxxx> 501 5.1.3 Auth user and mail from mismatch DEBUG SMTP: got response code 501, with response: 501 5.1.3 Auth user and mail from mismatch RSET 250 2.0.0 Ok DEBUG SMTP: MessagingException while sending, THROW: com.sun.mail.smtp.SMTPSendFailedException: 501 5.1.3 Auth user and mail from mismatch
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