Article - CS178146

PTC Solution Installer fails when the Linux noexec permission has been set on the /tmp and /var/tmp folder in Windchill PDMLink

Modified: 26-Dec-2024   


Applies To

  • FlexPLM 12.0.3.3
  • Windchill PDMLink 10.0 to 13.0
  • Windchill MPMLink 11.2
Linux

Description

  • PTC Solution Installer (PSI) fails when /tmp and /var/tmp folder is set in noexec permission on Linux
  • Error in the PSI log:
INFO   date/time - return code = 208 
DEBUG  date/time - Installation is Aborting.  The installation cannot continue. 
DEBUG  date/time - Installation is Aborting.  The installation cannot continue.
FATAL  date/time - Aborting installation. 
FATAL  date/time - Installation is Aborting.  The installation cannot continue.
FATAL  date/time - javasdk installer failed to start. 
FATAL  date/time - aborting: original exit_code = 2 
FATAL  date/time - aborting: normalized exit_code = 2 
DEBUG  date/time - SHUTDOWN REQUESTED 
DEBUG  date/time - (X) commiting registry 
DEBUG  date/time - (X) shutting down service manager 
DEBUG  date/time - java.lang.NullPointerException 
DEBUG  date/time - at com.ibm.wizard.platform.linux.utils.UnixShellInterface.shutDown(UnixShellInterface.java:45) 
DEBUG  date/time - at com.ibm.wizard.platform.linux.LinuxSystemUtilServiceImpl.cleanup(LinuxSystemUtilServiceImpl.java:226) 
DEBUG  date/time - at com.installshield.wizard.service.LocalImplementorProxy.close(LocalImplementorProxy.java:33) 
DEBUG  date/time - at com.installshield.wizard.service.ServiceFactory.shutdownService(ServiceFactory.java:28) 
DEBUG  date/time - at com.installshield.wizard.service.LocalWizardServices.shutdown(LocalWizardServices.java:95) 
  • WindchillDS installation failed, the following error is thrown in the PSI user interface:
  • Installation of Windchill Service Information Manager failed error:
sisia installer appears to have failed to start. Its PTC and/or XML log is missing 
  • Facing an error in PTC Solution Installer (PSI) while installing ESI services 
installer appears to have failed to start. Its PTC and/or XML log is missing
  • Solr install fails when running PSI as either root or non-root user with the following error:
INFO   date/time - BUILD FAILED 
INFO   date/time - /tmp/install.dir.58813/InstallerData/psi/bin/psiDeploy.xml:24: /app/ptc/Solr/SolrServer/bin does not exist. 
INFO   date/time -     at org.apache.tools.ant.types.AbstractFileSet.getDirectoryScanner(AbstractFileSet.java:484) 
INFO   date/time -     at org.apache.tools.ant.taskdefs.ExecuteOn.runExec(ExecuteOn.java:370) 
INFO   date/time -     at org.apache.tools.ant.taskdefs.ExecTask.execute(ExecTask.java:496) 
INFO   date/time -     at org.apache.tools.ant.taskdefs.Chmod.execute(Chmod.java:182) 
INFO   date/time -     at org.apache.tools.ant.UnknownElement.execute(UnknownElement.java:293) 
INFO   date/time -     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) 
INFO   date/time -     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) 
INFO   date/time -     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) 
INFO   date/time -     at java.lang.reflect.Method.invoke(Method.java:498) 
INFO   date/time -     at org.apache.tools.ant.dispatch.DispatchUtils.execute(DispatchUtils.java:106) 
INFO   date/time -     at org.apache.tools.ant.Task.perform(Task.java:348) 
INFO   date/time -     at org.apache.tools.ant.Target.execute(Target.java:435) 
INFO   date/time -     at org.apache.tools.ant.Target.performTasks(Target.java:456) 
INFO   date/time -     at org.apache.tools.ant.Project.executeSortedTargets(Project.java:1405) 
INFO   date/time -     at org.apache.tools.ant.Project.executeTarget(Project.java:1376) 
INFO   date/time -     at org.apache.tools.ant.helper.DefaultExecutor.executeTargets(DefaultExecutor.java:41) 
INFO   date/time -     at org.apache.tools.ant.Project.executeTargets(Project.java:1260) 
INFO   date/time -     at org.apache.tools.ant.Main.runBuild(Main.java:853) 
INFO   date/time -     at org.apache.tools.ant.Main.startAnt(Main.java:235) 
INFO   date/time -     at org.apache.tools.ant.launch.Launcher.run(Launcher.java:285) 
INFO   date/time -     at org.apache.tools.ant.launch.Launcher.main(Launcher.java:112) 
INFO   date/time -  
INFO   date/time - Total time: 0 seconds 
DEBUG  date/time - done calling run - result: 1 
ERROR  date/time - failed to install (solrserver) 
ERROR  date/time - error details: 
java.lang.Exception: Subinstaller failed
    at com.ptc.windchill.install.suite.subinstaller.AbstractLightweightSubinstaller.run(AbstractLightweightSubinstaller.java:147)
    at com.ptc.windchill.install.suite.SubInstallerManagerImpl.executeInstaller(SubInstallerManagerImpl.java:881)
    at com.ptc.windchill.install.suite.SubInstallerManagerImpl.process(SubInstallerManagerImpl.java:379)
    at com.ptc.windchill.install.suite.SubInstallerManager.process(SubInstallerManager.java:24)
    at com.ptc.windchill.install.framework.InstallAction.run(InstallAction.java:468)
    at com.ptc.windchill.install.framework.InstallAction.install(InstallAction.java:313)
    at com.zerog.ia.installer.actions.CustomAction.installSelf(Unknown Source)
  
  • WSP logs shows below error :
DEBUG  date/time - java.io.IOException: Cannot run program "/tmp/wcadmin/ant/bin/ant": error=13, Permission denied 
DEBUG  date/time - at java.base/java.lang.ProcessBuilder.start(ProcessBuilder.java:1128) 
DEBUG  date/time - at java.base/java.lang.ProcessBuilder.start(ProcessBuilder.java:1071) 
DEBUG  date/time - at java.base/java.lang.Runtime.exec(Runtime.java:592) 
DEBUG  date/time - at java.base/java.lang.Runtime.exec(Runtime.java:494) 
DEBUG  date/time - at com.ptc.windchill.install.actions.ant.ExecAntScript.execute(ExecAntScript.java:37) 
DEBUG  date/time - at com.ptc.windchill.install.actions.ant.ExecuteAntScriptFromProject.executeAntScript(ExecuteAntScriptFromProject.java:149) 
DEBUG  date/time - at com.ptc.windchill.install.actions.ant.ExecuteAntScriptFromProject.process(ExecuteAntScriptFromProject.java:87) 
This is a printer-friendly version of Article 178146 and may be out of date. For the latest version click CS178146