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Article - CS177386

Pro/ENGINEER Goes Offline With An "Attention - Connection to server is unavailable", The Embedded Browser Stops Functioning, Or Exits Prematurely With A Message Like "Serious error - out of virtual memory" or "Exception - code was -1073741819"

Modified: 06-Oct-2015   


Applies To

  • Pro/ENGINEER and Creo Elements/Pro Wildfire to Wildfire 5.0
  • Creo Parametric 1.0 to 3.0
  • Windchill PDMLink 6.2 to 10.2
  • Windchill ProjectLink 6.2 to 10.2
  • Windchill PDM Essentials 10.1 to 10.2
  • Pro/INTRALINK 8.x + 8.0 to 10.2
  • 32-bit client operating system

Description

  • Pro/ENGINEER goes offline or exits prematurely with the following messages:
Attention - Connection to server is unavailable
You may continue to work with the workspace, but beware objects that have not been download to this machine will not be retrievable.
Please check for conflicts and synchronize workspace data when server becomes available.
 
  • The uwgm.log reports messages like the following:
UwgmException caught: CIP SOAP Client: Failed to get HTTP response stream
 
  • The bsc.log or bsc applog.log or mozilla.log (if enabled) report messages like the following:
%BSC-LOG%, [2ce51e80][1] OnStopBinding START 0 (null)
%BSC-LOG%, OnStopBinding Failed with result = -2146697208
%BSC-LOG%, [2ce51e80][valid=1][code=500 OnStopBinding END
%BSC-LOG%, BlockingBSC::OnStopBinding - Application size at failure = 1110720097
%BSC-LOG%, FileStream dtor - [5dd64e00]
%BSC-LOG%, [2ce51e80] BSC::pullStream -- BindToStorage failed
%BSC-LOG%, [2ce51e80]BlockingBSC::pullStream() failed rv=1
%BSC-LOG%, [2ce51e80]browser_blocking_stream_start --> BSC::DoStreamClose

Note: See CS140107 for detail how to enable debug bsc.log, bsc applog.log or mozilla.log
 
  • The embedded browser may also stop functioning with messages like the following:
This page cannot be displayed
The page you are looking for is currently unavailable. The web site might be experiencing technical difficulties, or you may need to adjust your browser settings.
Cannot find server or DNS Error
 
  • Pro/ENGINEER may also exit prematurely and the std.out may report the following:
std.out:
Fatal licensing error: Excessive restarting of license server(s) detected.
Serious error - out of virtual memory. Starting recovery attempt.
Exception - code was -1073741819

std.out
Exception - code was -1073741819
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